Clinic Supervisor; ERS

About the role

An exciting opportunity has arisen for a motivated and enthusiastic individual to join the Referrals and Bookings Team as a Clinic Supervisor.

The Referrals and Bookings Service operates Monday to Friday, 8:00am-5:00pm, with the potential requirement to work Saturdays from 9:00am-1:00pm. Enhanced rates of pay apply to hours worked on Saturdays. The successful candidate will be expected to work on-site and demonstrate a flexible approach, with the ability to work a variety of shifts to meet the needs of the service.

Based at The Christie main site in Withington, the post holder will work closely with administrative and clinical teams, as well as patients across The Christie and its peripheral sites, to ensure referrals are managed efficiently and effectively while delivering the highest standard of patient care. The role will also involve responsibility for the creation and maintenance of clinic templates within the service.

• Lead and/or contribute to projects and service improvement initiatives, supporting both personal development and the supervision of staff within the Referrals and Bookings Department.
• Oversee the Referrals and Bookings Team across Surgery and Outpatients, using systems such as Care Flow to receive referrals, manage triage processes, and coordinate patient appointments in a timely and efficient manner.
• Line manage and provide day‑to‑day supervision of administrative staff, promoting high performance, employee engagement, and staff wellbeing.
• Coordinate staffing levels and workloads to ensure effective service delivery, proactively managing capacity and operational pressures.
• Escalate service issues, risks, capacity concerns, and waiting time target breaches to the Assistant Service Manager in line with Trust procedures.
• Build, manage, and maintain clinic templates in collaboration with clinicians, ensuring efficient use of capacity and accurate scheduling.
• Maintain a strong working knowledge of Patient Administration and Health Records systems to support effective clinic management.
• Develop and maintain effective working relationships with clinicians and Service Management teams to ensure timely communication and resolution of operational issues.
• Plan staff rotas, coordinate service cover, and support business continuity during periods of annual leave and sickness.
• Support recruitment activities, including shortlisting and interviewing administrative staff.
• Organise and prioritise workload independently, responding promptly to urgent operational issues and service demands.
• Undertake additional management duties and support service improvement projects as delegated by the Assistant Service Manager.