Assistant General Manager

Assistant General Manager – Responsibilities

• Deliver exceptional guest experience on every visit.
• Contribute to the development and execution of quarterly business plans.
• Lead, train, coach, and develop a high‑performing team.
• Manage the P&L to meet financial targets and expectations.
• Oversee safety, security, and licensing requirements.
• Manage the guest experience platform to enhance service standards.
• Cultivate a fun and engaging culture aligned with brand standards and company ethos.
• Conduct monthly reviews with team members to support growth and development.
• Maintain service standards and duty management throughout operating hours.
• Operate as an industry expert in all areas of duty management within a 45‑hour work week across five shifts.
• Be available to work weekends and public holidays.
• Ensure a reliable commute to the workplace.
• Supervise a team of up to 50 staff members.
• Report KPIs weekly, monthly, and quarterly to the Area Operations Manager.
• Liaise with marketing, sales, finance, operations, and maintenance departments.

• Proven leadership experience in hospitality or a related industry.
• Strong communication and interpersonal skills.
• Ability to work a flexible schedule, including weekends and public holidays.
• Reliable, punctual, and able to commute to the workplace.
• Passionate about delivering excellent service and fostering team culture.
• Winning personality and fun‑loving spirit are a must.
• Positive energy and enthusiasm for the role.

• Salary: £34,000.
• Achievable bonus scheme.
• Tips & Service Charge shared equally among the team.
• 50% discount on food and drink.
• Complimentary free gaming.
• Regular team incentives, including paid trips abroad.
• Two staff socials per year.
• Employee Assistance Program with access to free counselling services.
• Development opportunities: leadership, mental health awareness, first aid, and personal licensing courses.
• Access to Rewards Gateway offering discounts at numerous retailers.
• Holiday allowance that increases each year with length of service.
• Cycle2
  
  Work Scheme.
• Smart Tech program – purchase tech from Currys with interest‑free spread.
• Full access to weekly Tips & Service Charge via TiPJAR.