Resident Manager Innside

Reporting to the Director of Operations of the area, the role is responsible for all the operational side of the hotel.

• Manage and inspire high performance of hotel teams, continuously evaluating and maintaining high service, quality, and productive processes and workflow.
• Ensure the smooth implementation of the procedures and policies of Meliá Hotels International in alignment with the strategic plans.
• Assume the responsibilities and decision‑making of the hotel operations.
• Design and implement projects, programs, strategies, budgets, and action plans, and monitor their implementation to achieve established goals.
• Analyze the Business Plan with the Director of Operations.
• Analyze weekly results for accurate financial projections, occupancy‑based staffing reports, and standards set for the hotel’s brand.
• Ensure decisions and actions are in line with budget guidelines and goals to increase incomes, control costs, and identify areas of opportunity to achieve the business plan.
• Identify deviations, reasons, causes, and resolve them.
• Participate with the Director of Operations on budget development and monthly tracking actions to improve identified areas.
• Manage analysis and participation in forecast meetings and Business Reviews.
• Encourage teamwork and ongoing communication between all departments to ensure all staff are aware of their goals, roles, and duties.
• Encourage and guide the Heads of Department and Executive Committee to increase employee satisfaction.
• Continually support and develop managers, encouraging both short‑ and long‑term vision regarding departmental objectives, standards, and quality results.
• Ensure that the leadership style of the heads of department and management is aligned with the culture of the organization.
• Set departmental goals, monitor measures taken, and follow up on the results of the action plans of each department.
• Manage union meetings (if necessary) and assist with union‑related issues and tasks.
• Promote training for all staff in the hotel, giving special emphasis to their professional development within the hotel structure and/or the company in general.
• Conduct daily briefings and lead meetings.
• Continually supervise and evaluate the quality standards and the adequate maintenance and functionality of the facilities, furniture, equipment, and cleaning.
• Ensure proper security measures are taken for both guests and team members.
• Analyze, investigate, and inform the Director of Operations about customer service complaints received.
• Participate and collaborate actively in implementing the Business Plan and the definition of business strategy.
• Ensure all departmental areas comply with Health and Safety regulations.

• Minimum of two (2) years of experience in a Resident Manager or similar position.
• Preferably within a city‑style property.
• Knowledge of the Manchester or close areas market is an asset.
• International experience is preferred.
• High‑level development team skills to motivate and develop the hotel team.
• University diploma or degree, preferably in Tourism or equivalent Hospitality and Tourism studies.
• Functional knowledge of all department operations.
• Demonstrated ability in Human Resources Management and Talent Development.
• Knowledge of IT tools used in hotel management.
• High geographical flexibility, able to reside in Manchester.
• High level of English, both verbal and written.

• My Meliá
  
  Rewards:
  Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My Meliá
  
  Benefits:
  Flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age.

We believe that diversity and inclusion among our employees are essential for our success as a global company.