Senior Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Senior Facilities Manager – UK

Location:

Canary Wharf, London, UK (with responsibility for London HQ, London office, Glasgow and Manchester offices)
Role Purpose An exciting opportunity has arisen for an experienced and customer focused Senior Facilities Manager to oversee our Integrated Facilities Management contract across multiple key sites. The Senior Facilities Manager will have responsibility for the London Head Quarters, a further London office, a Manchester office, and a Glasgow office, working closely with a team across all 4 sites to ensure JLL IFM contract delivery is achieved.

The Senior Facilities Manager is responsible for assisting in all aspects of client and tenant satisfaction, contract delivery, management of all hard and soft services, overseeing and supporting project works, financial management and leading the JLL team which includes Assistant Facilities Managers, Facilities Coordinators, Senior Workplace Ambassador Leads and Workplace Ambassadors.

What This Job Involves Client Service & Relationship Management Promote high level of satisfaction among client users by promptly responding to their service requirements

Develop close working relationships with Client Key Stakeholders, Landlord, Managing Agents and all FM vendors to ensure they fully understand the Client culture and become partners in delivering a high-quality service

Act as main point of contact for all campus related activity, office/building openings, and building issues including out of hours escalations

Ensure the whole FM delivery team works with a constant focus on delivering exceptional client and customer experience

Leadership & Team Management Demonstrate leadership, give direction and mentor the JLL team on site to promote engagement and excellency in customer service and delivery

Lead and manage a team including Assistant Facilities Managers, Facilities Coordinators, Senior Workplace Ambassador Leads and Workplace Ambassadors across the London Head Quarters, London office, Manchester office, and Glasgow office

Hire, attract and retain a team of top talented employees and ensure company standards are met Support team members' development through objectives and goal setting

Technical & Compliance Management Oversee day-to-day site management activities including site functionality, escalation management, planning and client satisfaction across all four locations

Ensure compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance

Manage Building Management Systems and create and manage Preventative Planned Maintenance (PPM) schedules

Monitor PPM schedules, Operation and Maintenance Manuals, warranties, Task System, and Asset & Life Cycle Registers Work with the technical team to ensure collection and monitoring of all technical documentation

Ensure knowledge of in-country requirements related to building regulations, H&S, contractors, and statutory regulations

Vendor & Service Delivery Management Manage key vendor relationships to ensure delivery of services aligned to the statement of work and compliance with key deliverables

Engage with key vendors at management level to drive service delivery against agreed key performance indicators and service level agreements

Deliver or delegate service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements Monitor and ensure office housekeeping and cleanliness is…