Director, Client Relationship Manager, Management

Agency

Havas Market

Paid Performance Director

Performance Business Director

Havas Market Manchester, No 3, Circle Square, Manchester M1 7FS

As a Paid Performance Director, you will be a performance specialist with extensive search management experience and client‑facing skills. You will drive strategy and lead the implementation of innovative solutions for high‑budget UK retailers, managing a portfolio of the country’s biggest brands in Health and Beauty. The role includes leading a team of paid performance specialists, representing the agency in pitches, and contributing to cross‑channel integration and new business development.

• Campaign Optimisation
  • Oversee optimisation of campaigns using bid‑management tools to deliver ongoing paid performance.
  • Drive best practice across the team, improving quality, innovation and automation.
  • Engage in knowledge sharing across the Paid Performance network.
• Strategic Planning & Forecasting
  • Complete and manage the forecast/plan of monthly budgets in line with client objectives.
  • Assist and lead managers with development and planning of search marketing strategy.
• Cross‑Channel Integration
  • Collaborate with other Havas teams to enhance strategy, execution and measurement.
  • Ensure a consistent approach for clients across all channels.
• Commercial Development
  • Identify opportunities to drive commerciality through cross‑sell of Havas Market and Havas Media Network services.
  • Develop new solutions or productise existing capabilities to generate new revenue streams.
  • Contribute to new business prospecting and business development meetings.
• Team Management
  • Manage personal development plans, appraisals and training for all direct reports.
  • Develop technical and strategic expertise within the team.
  • Lead recruitment and ensure clear roles and responsibilities.
• Financial Oversight
  • Administer accurate and timely finance and budgeting.
  • Own the profitability of your client portfolio and team.
• Client Relationship Management
  • Serve as the senior point of contact, leading strategy and managing client expectations.
  • Build and maintain strong relationships with client stakeholders.
  • Provide escalation and problem‑resolution support.
  • Deliver client‑facing presentations on strategy, recommendations and results.
  • Develop media plans, roadmaps and reporting across the portfolio.
• Behavioural Leadership
  • Lead on new business efforts and process ownership.
  • Act as a thought leader within the team, agency and industry.
  • Advocate digital innovation and industry positioning.
• Innovation & Growth
  • Design data‑driven strategies and test‑and‑learn programs.
  • Champion innovation within the agency and client relationships.
  • Create case studies and pursue industry awards.
  • Drive forward the Paid Performance product and operational improvements.

• 5+ years in a performance marketing role, preferably within an agency.
• Experience managing enterprise‑level clients with budgets of £1million+ in paid search.
• Proven client‑relationship leadership and delivery of large budgets.
• Extensive certifications across Google Ads, Microsoft Ads, Google Analytics and SA360 (plus other bid‑tech such as Pacvue or Skai).
• Knowledge of competitor tools (Similar Web, Adthena, SEMrush, etc.) and latest industry technologies.
• Strong verbal and written communication, client presentation skills.
• Line‑management experience, preferably with multiple direct reports.
• Excellent time‑management, prioritisation and analytical skills.
• Commercial experience with client or team profitability responsibility.

Permanent

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.