Head of Campus Services

Opportunity Overview

The Head of Campus Services is a strategic and outward looking leadership position, bringing together food and drink, conference and sustainable travel and the postholder has full accountability for leadership, operational oversight, commercial viability, and service delivery of the campus services portfolio.

The post holder will be responsible for defining and delivering strategies for the range of campus services, setting out “best practice” approach across the portfolio. Working closely with the associate director of campus services and experience, other senior student support and experience staff and importantly a range of stakeholders including Students Union and user groups to ensure the function provides an excellent and “joined up” customer service.

• Working closely with the associate director of campus services and experience, to provide leadership to the Campus Services teams through effective deployment of staff; ensure that the work of the teams delivers students, and internal stakeholders needs and has a commercial benefits utilising data to inform decisions.
• To guarantee revenue capture and profitability is maximised and strive to exceed consumer expectation, developing quality products and delivering exceptional service, across all service lines.
• To develop and influence strategic and service improvement plans to deliver improvement over the next five years.
• To develop five-year investment and operational plans for each campus service or experience line, ensuring all activity will deliver measurable commercial value in a risk-managed manner.

Campus Services is part of the Student Experience and Support directorate.

Campus Service and Experience is comprised of:

• Food and Drink
• Conferencing
• Sustainable Travel & Car Parking
• Nursery
• Student Inclusion and Engagement
• Welcome, Transitions and Faith Centre

• Competitive salary - and excellent pension scheme
• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Flexible working - we support a culture of flexible and agile working to help you find the right balance
• Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential
• Our community - there's a real sense of belonging here  value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives