Director, Client Relationship Manager, Management

PAID PERFORMANCE DIRECTOR

Reporting To: PERFORMANCE BUSINESS DIRECTOR

Office

Location:

Havas Market Manchester, No 3, Circle Square, Manchester M1 7FS

We are Havas Market, part of the Havas Media Network. We believe in in the fusion of commerce and performance to drive limitless performance. We break down barriers between commerce and performance to build cohesive multichannel purchase experiences, that powerfully combine tech and human flair.

Havas Market expertise spans four core specialist services: paid media (PPC, paid social, shopping international), owned (SEO, CRO, content, creative, localisation), commerce (Amazon, Marketplaces, Retail Media, social commerce) and earned (digital PR, social).

• Connect with the human behind the click – we harness human-led planning and technology to create experiences that connect more deeply and drive superior digital performance.
• Capture meaningful metrics that matter – we focus on meaningful results that drive business impact, not just superficial metrics, ensuring client strategy delivers real commercial success.
• Combine curious minds and powerful technology – we turn data into actionable insights, all powered and delivered by cutting-edge technology, giving clients a competitive edge in market.

As a Paid Performance Director, you will be a performance specialist with extensive search management experience and client facing skills. You will drive the strategy and lead on the implementation of innovative, new solutions for your clients.

In this role, you will lead an exciting portfolio of the UK’s biggest retailers. These clients are well loved, household brands, specialising in Health and Beauty with multi-million-pound budgets. You will be responsible for the search product, service delivery and would be a senior client contact for all client stakeholders. There will be a heavy client facing element to this role, as you’ll lead the overall client relationship for search performance and strategy for your clients.

A principal element of the role will be to lead a team of paid performance specialists, including Paid Performance Managers and Paid Performance Executives, to deliver paid search performance according to client requirements and targets. You will have autonomy in this role to lead and develop your team, so it’s essential you have a proactive attitude and a real hunger for success.

Additionally, as Paid Performance Director, you will be heavily involved in new business – leading research, strategy, output and ultimately representing the agency successfully and professionally in pitches.

• Oversee optimisation of campaigns through utilisation of bid management tools to deliver on-going paid performance.
• Drive best practice throughout not just your team, but the wider paid search team too; specifically improving the quality of campaign delivery, innovation, and automation.
• Be a digital leader, not only supporting Havas Market, but engaging in knowledge sharing with your peers across the Paid Performance network.
• Complete and manage the forecast/ plan of monthly budgets in-line with client objectives and targets.
• Assist and lead the managers with development and planning of search marketing strategy.
• Work closely with other Havas teams to enhance cross-channel integration, in terms of strategy, execution and measurement while also ensuring consistent approach for clients.
• Continuously look for opportunities to drive commerciality for the agency through cross sell of other Havas Market and Havas Media Network services. Having an in-depth knowledge and understanding of these services is critical.
• Identify opportunities to develop new solutions for clients or productise existing capabilities to new streams of agency revenues.
• Contribute to new business prospecting and business development meetings for Havas Market, and where relevant, the Network.

• Independently manage personal development plans for all direct reports, using SMART objectives.
• Ensure direct reports have timely appraisals, logged into the Talent Space HR portal.
• Develop paid…