Head of Delivery

Location
:
Manchester

Contract
:
Permanent, full-time

Reports to
:
Managing Director

Salary
: £50-60k, dependent on experience

Benefits
: private medical healthcare, increased pension contributions and hybrid working.

Analyse Local is a specialist Gov Tech business working with Local Authorities across England to help Business Rates, Council Tax and Revenues teams identify income, improve data quality and make better-informed decisions. We support more than 180 Local Authorities through data-led services, consultancy and deep sector expertise, with a strong focus on accuracy and measurable value for the public sector.

Our mission is to support fairness in commercial property Business Rates and help Local Authorities maximise the collection of income that funds vital local services. As we continue to grow, we are investing in scalable delivery, stronger operational processes and better use of data, automation and insight.

We are looking for an experienced and commercially aware Head of Delivery to take ownership of a newly created leadership role within Analyse Local. This is a senior role for someone who wants to lead and develop a team, improve how work is delivered, strengthen operational performance and shape a scalable, data-led delivery model that supports our continued growth.

The successful candidate will combine operational discipline, people leadership and a clear transformation mindset. Working across Delivery, Client Management, Product, Technical and Senior Leadership teams, you will review existing workflows, challenge how work is currently delivered and turn client insight and performance data into practical improvements that strengthen quality, efficiency and scale.

You will manage an established team, with scope to shape team structure, ways of working and capability as the function grows. As this is a new role, the successful candidate will also have the opportunity to make it their own, establish clear ways of working and shape how the Delivery function develops as the business continues to grow.

• Ensure Income Maximisation services remain aligned with client needs, legislative change and company growth objectives.
• Redesign and improve delivery workflows so teams can operate more efficiently, accurately and at scale.
• Identify opportunities to use automation, AI and data-led insight to reduce manual effort and improve service outcomes.
• Improve the measurement of client outcomes, satisfaction and value realisation.
• Embed data quality, continuous improvement and mature processes as foundations for long-term success.

Leadership and Strategy

• Define and implement a cohesive Income Maximisation delivery strategy aligned to company objectives.
• Lead transformation across delivery operations, identifying where workflows, systems and processes can be redesigned to improve performance.
• Oversee the performance and output of Income Maximisation services, ensuring consistent, high-quality delivery to clients.
• Strengthen operational standards and service performance across key income maximisation activities.
• Act as the senior link between Delivery, Client Management, Product and Technical teams.

Service Delivery and Performance

• Own delivery outcomes across Income Maximisation services.
• Review, redesign and maintain standardised workflows and KPIs to improve throughput, accuracy and client satisfaction.
• Work with the Client Management team to support smooth onboarding, effective updates and clear communication on service progress.
• Identify and implement automation, AI-enabled workflow improvements and process improvement opportunities.
• Work with technical and data colleagues to turn operational pain points into practical solutions that reduce duplication, manual intervention and avoidable rework.
• Monitor delivery metrics, including case volumes, turnaround times and outcomes, and produce performance insight for leadership reporting.
• Manage capacity planning, resource allocation and prioritisation across delivery teams.

People and Culture

• Lead, mentor and develop a team, setting clear expectations, supporting performance and building capability across the function.
• Build a culture of performance, collaboration, continuous improvement and accountability.
• Establish capability frameworks, career pathways and succession planning.
• Drive clarity around ownership, expectations and cross-department working practices.

• Proven experience leading service delivery, operational performance and technical or data-enabled services.
• Strong background in management and delivery leadership within a SaaS, data, Gov Tech or public sector services environment.
• Demonstrable experience leading operational transformation, workflow redesign or service improvement programmes.
• Ability to translate business goals into clear delivery strategies, priorities and measurable outcomes.
• Excellent stakeholder management and communication skills, with the confidence to align commercial,…