Order To Cash Manager

Order to Cash Manager RG Consultancy England, Greater Manchester, Wythenshawe

We are looking for an experienced and driven Order to Cash (O2C) Manager to lead and develop our clients end-to-end O2C function based in Wythenshawe. This is an exciting opportunity to play a key role in improving cash flow, enhancing customer experience, and driving operational excellence across the business.

As O2C Manager, you will oversee the full order-to-cash cycle, ensuring efficient processing, robust credit management, accurate billing, and timely cash collection. You will lead a high-performing team while working closely with Sales, Customer Service, Finance, and Operations to optimise processes and deliver outstanding results.

• Manage the end-to-end Order to Cash process, including order management, invoicing, credit control, cash allocation, and collections.
• Lead, coach, and develop the O2C team, fostering a culture of accountability and continuous improvement.
• Monitor and improve key performance indicators such as DSO, overdue debt, billing accuracy, and cash collection performance.
• Build and maintain strong relationships with customers to resolve billing and payment issues efficiently.
• Identify opportunities to streamline processes, automate workflows, and improve controls.
• Ensure compliance with company policies, financial controls, and relevant regulations.
• Produce regular performance reports and provide insights to senior management.
• Partner with internal stakeholders to improve customer satisfaction and operational efficiency.
• Support finance transformation and system improvement initiatives where required.

We're looking for someone who brings:

• Proven experience managing an Order to Cash, Credit Control, or Accounts Receivable function.
• Strong leadership skills with experience managing and developing teams.
• Excellent knowledge of O2C processes, credit management, and cash collection best practices.
• Strong analytical and problem-solving abilities with a continuous improvement mindset.
• Excellent communication and stakeholder management skills.
• Experience using ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar.
• Advanced Excel skills and confidence working with financial data.
• A proactive, customer-focused approach with the ability to influence at all levels.
• Professional finance qualification (AAT, CIMA, ACCA, ACA) or working towards one.
• Experience leading process improvement or transformation projects.
• Knowledge of shared service or multi-site environments.

• Annual bonus opportunity
• 25 days holiday + Statutory days
• Hybrid working opportunities
• Ongoing learning and development
• Career progression within a growing organisation