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Service Design Lead: AI-Driven Experience & Strategy
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-07-30
Listing for:
NatWest Group
Full Time
position Listed on 2026-07-30
Job specializations:
-
Management
Project & Program Management, Change Management
Job Description & How to Apply Below
Nat West Group is looking for a Service Design Lead to shape and deliver service design and experience strategy across mid-size to complex initiatives. You will oversee a team of service designers and guide delivery that is user-centred, inclusive, and aligned with enterprise goals.
This is a leadership role that combines hands-on design with mentoring and strategic influence across functions. You will champion AI-enabled design workflows, translate insights into scalable practices, and
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