Field Operations Manager

Field Operations Manager

Field-Based - North & Central

£42,000 + car (or car allowance) and bonus/commission

This organisation is a recognised leader in external field agency solutions, with a strong reputation for delivering high-quality services across the utilities industry. With a central base in the Midlands, the company operates nationwide and upholds a culture of professionalism, accountability, and continuous improvement.

The Field Operations Manager will be responsible for managing a regional field team, with a focus on performance, compliance, and operational efficiency. The role includes direct responsibility for training, recruitment, auditing, and supporting field operatives. A strong understanding of debt collection processes and procedures is essential, as the role includes managing and overseeing debt recovery visits.

• Lead, manage, and support a team of field-based professionals
• Recruit, train, and audit field operatives to maintain high standards
• Monitor field performance to ensure delivery of KPIs and SLAs
• Provide coaching through regular one-to-ones and accompanied field visits
• Analyse performance data and submit regular reports to senior management
• Ensure compliance with all relevant regulations, processes, and safety procedures
• Manage escalated field issues, including payment disputes and customer complaints
• Contribute to business improvement projects and support new initiative rollouts
• Build effective relationships with internal teams, clients, and stakeholders

• Proven experience managing remote or field-based teams
• Demonstrable background in debt collection or arrears recovery
• Strong leadership and performance management capabilities
• Excellent communication, coaching, and interpersonal skills
• Analytical and organised, with a proactive approach to problem-solving
• Knowledge of the utilities sector is advantageous
• Full UK driving licence

• A senior-level field operations role within a well-established company
• The chance to influence strategy and drive service excellence
• Career development opportunities in a growing sector
• Competitive salary and benefits package