Senior Manager – Operational Design & Transformation

## Senior Manager – Operational Design & Transformation Apply locations:
Manchester:
Birmingham:
Glasgow:
Hove:
Chester time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
August 13, 2026 (14 days left to apply) job requisition :
158700
** End Date
** Wednesday 12 August 2026
** Salary Range**£78,098 - £91,880
** We support flexible working –  for more information on flexible working options
**** Flexible Working Options
** Flexibility in when hours are worked, Hybrid Working, Job Share
** Job Description Summary
** We’re looking for a senior manager to provide leadership to a diverse, multidisciplinary team responsible for building innovative technological capabilities required for delivering a high-profile, regulatory programme. A critical role within the Motor Resolutions programme, you'll need to work with closely with Platforms and suppliers to design solutions that provide good outcomes to large numbers of customers.  This is a unique opportunity to shape outcomes for customers at scale, where you'll be required to thrive in a dynamic, complex and high-profile programme.

Success will involve an ability to lead your team with a relentless focus on execution whilst maintaining a deep customer understanding and control-mindset.
** Job Description
**** SALARY:** £78,098 - £91,880  
** LOCATIONS:
** Newport, Belfast, Birmingham, Bristol, Cardiff, Chester, Edinburgh, Glasgow, Halifax, Hove, Leeds or Manchester  
*
* HOURS:

** Full time, 35 hours per week  
** WORKING PATTERN:
** Hybrid Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.
** ABOUT THE OPPORTUNITY
** We're looking for a Senior Manager – Operational Design & Transformation, who'll play a critical leadership role within our Motor Resolutions programme.

This is a unique opportunity to shape outcomes for millions of customers as
** we build and deliver a major regulatory programme**. Working at the heart of a
** high-profile, fast-paced programme**, you'll lead a multidisciplinary team responsible for designing and delivering the technology, tooling and operational capabilities needed to support the scheme s role offers significant scope to influence strategy, ways of working and delivery outcomes. You'll lead a complex portfolio of change, balancing customer focus, governance, delivery excellence and innovation in an environment where the impact of your decisions will be seen across the organisation and by millions of customers.
** WHAT YOU’LL BE DOING**
* ** Leading
* * a diverse team
** responsible for the design
** and delivery of technology-enabled operational solutions.
* ** Overseeing
* * a portfolio of
** complex change initiatives
** from concept through to implementation and continuous improvement.
* ** Collaborating
* * with platform teams, suppliers and technical specialists to design scalable solutions using modern technology, data and AI.
* ** Creating
* * an
** inclusive, high-performing culture
** across geographically distributed teams in the UK and India.
* ** Embedding governance, traceability and control-by-design
** principles into every delivery.
* ** Building strong relationships
** across programme teams, Group functions, suppliers and senior business partners to drive successful outcomes.
** ABOUT US
** Like the modern Britain we serve, we're evolving. Investing in our people, technology and capabilities helps us create better outcomes for customers, colleagues and communities.

At Lloyds Banking Group, our purpose is helping Britain prosper. Together we're focused on creating a more sustainable and inclusive future, while supporting customers through life's biggest financial moments.
** WHAT YOU’LL NEED**
* ** Leadership** – Strong ability to inspire, develop and motivate high performing teams. Demonstrates exceptional coaching skills, resilience and the ability to set high standards through clarity and challenge.
* ** Change Delivery** – A strong track record of leading complex portfolios of change and delivering successful outcomes in regulated environments.
* ** Tech, Data & AI Literacy** – The ability to work confidently with technical specialists, understand…