Principal Technical Coordinator, GMS

Principal Technical Coordinator, GMS

Department: Cyber Services and Capabilities

Employment Type: Permanent

Location: G  Manchester Hardman Boulevard

This role is responsible for establishing and driving a structured demand management and technical co-ordination capability across the engineering function, providing clear visibility of all projects and initiatives through a centralised framework.

Working closely with engineering and business stakeholders, the role translates high-level demand into a prioritised, actionable workstack, ensuring all tasks are clearly defined, owned, estimated, and time-bound, with risks and dependencies captured to support effective delivery.

The role brings consistency and discipline to execution by ensuring progress is actively tracked, updates are maintained, and issues are surfaced in a timely manner. It also develops and delivers reporting and dashboard capabilities, enabling regular, data-driven insights for senior management to support governance and decision-making.

In addition, the role is accountable for aligning engineering resource to agreed priorities, identifying and addressing misalignment where it occurs. Over time, the role will introduce trend analysis and forward-looking insights to improve planning, forecasting, and overall delivery effectiveness across the engineering function.

• Establish and own a centralised demand management and technical co-ordination capability within workflow tools such as Jira/JSM, ensuring full visibility of all engineering initiatives and work streams across Global Managed Services.
• Design, implement and continuously improve standardised workflows, structures, and governance processes within JIRA/JSM or other workflow tools to support consistent intake, tracking, and management of engineering demand.
• Partner with engineering and business stakeholders to assess incoming demand, translating high-level requirements and project objectives into clearly defined epics, tasks, and prioritised workstacks.
• Ensure all work items are accurately structured and documented, with clear ownership, effort estimation, target delivery dates, and associated risks and dependencies defined.
• Drive strong delivery discipline across engineering teams by ensuring regular updates are maintained, progress is tracked, and risks, blockers, and dependencies are proactively identified and managed.
• Develop and maintain reporting and dashboard capabilities within workflow tools, providing clear, data-driven insight into delivery progress, capacity, and risk for senior management.
• Lead the preparation and presentation of regular delivery reviews, clearly articulating progress, risks, deviations, and key decision points to senior stakeholders.
• Take accountability for engineering resource alignment across all active initiatives, ensuring capacity is deployed against agreed priorities and highlighting misalignments or inefficiencies.
• Provide actionable insight to support prioritisation and decision‑making, including identifying gaps in capacity, over‑allocation, or conflicting priorities across teams.
• Introduce and maintain structured tracking of risks, issues, and dependencies across engineering work streams, ensuring appropriate visibility and mitigation planning.
• Develop forward‑looking insight through trend analysis (e.g. throughput, delivery cadence, slippage), supporting improved forecasting, planning and continuous improvement.
• Drive continuous improvement of demand management and delivery processes, embedding best practice and increasing efficiency, predictability, and transparency across the engineering function.
• Leverage the breadth of visibility provided by the role to proactively identify gaps or inefficiencies in engineering processes, tooling, and operating practices, and work with stakeholders to define and drive improvements that enhance delivery effectiveness, consistency, and scalability.

• Demonstrable experience in engineering, technical delivery, or operations environments, with strong understanding of project delivery life cycles and cross-functional coordination.
• Proven ability to translate…