Planning and Scheduling Manager

Planning and Scheduling Manager - EV Charge points - Field Service Operations
Salary: £34,000 plus bonus, OTE £36-38k per annum
Permanent, Full-Time

Location:

UK Operations
About the Role
An exciting opportunity for you to broaden your skills and contribute to the green revolution. This is the perfect time to make the move into this forward thinking and fast-growing sector of the Electrical and Renewables industry.

We are working with the industry leader, with a vision to change the way people drive. They have made it their mission to install a charging point everywhere you park. To make that vision a reality we need the best talent in the industry - a vision Search Energy are proud to support.
We are looking for a highly organised, proactive and solutions-focused Planning and Scheduling Manager to join our growing operations team.
This is a pivotal role at the heart of the business, responsible for ensuring our team of planners and schedulers are supporting the field management team and field engineers to be in the right place, at the right time, with the right information and resources to deliver an exceptional service to our customers.
You will supervise the positively impact the planning and scheduling of new installations, planned preventative maintenance (PPM), reactive and remedial works, service visits, and urgent breakdowns across the UK.

You'll work with your team to balance forward planning with real-time operational demands, continually review and adapting schedules to maximise engineer productivity, minimise travel time and ensure all work is completed within agreed customer timescales and SLAs.
Working closely with your team, the Field Ops Managers, Engineering Teams, customers, contractors and other internal stakeholders, you will be a central point of communication and play a key role in keeping day-to-day operations running smoothly.
If you enjoy problem-solving, working with data, coordinating people and resources, and making quick, informed decisions in a fast-paced environment, this could be an excellent opportunity for you.

Key Responsibilities
Planning & Scheduling

* Manage the team to deliver the most effective planning and scheduling service for Installations, PPM, reactive, remedial and other field service works in line with contractual frequencies, priorities and customer requirements.

* Ensure the team are allocating jobs to the most appropriate engineer based on location, skills, availability, workload and priority.

* Help the team focus on optimising engineer diaries and travel routes to reduce travel time and maximise productive working hours.

* Balance workloads effectively to ensure resources are used efficiently.

* Build and maintain daily, weekly and longer-term work plans.

* Ensure planned and reactive works are scheduled within agreed SLAs and contractual timescales.

* Ensure the team are continually reviewing and adjusting schedules throughout the day in response to emergencies, delays, cancellations, access issues and changing priorities.

* Coordinate subcontractors and external resources where required.

* Ensure completed works, cancellations, access issues and customer requests are accurately recorded and schedules remain up to date.

* Identify and escalate potential scheduling risks, service issues or resource constraints to the management team.
Engineer Coordination

* Act as an escalation point for engineers throughout the working day.

* Ensure the team provide engineers with accurate job instructions, customer details, site contacts, access information and any specific requirements.

* Support team to ensure engineers have the information, tools, parts and resources required to complete their work effectively.

* Monitor team progress and proactively adjust schedules where necessary.

* Identify and resolve scheduling conflicts quickly and effectively.

* Ensure team keep engineers and ops managers informed of changes to appointments, priorities and customer requirements.
Customer & Stakeholder Communication

* Handle any customer escalations or complaints regarding scheduling / planning service.

* Ensure team are notifying customers promptly and professionally of delays, changes or…