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Global CX WFM Strategy Lead
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-09-01
Listing for:
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Full Time
position Listed on 2026-09-01
Job specializations:
-
Management
Operations Management
Job Description & How to Apply Below
Melio in Manchester is seeking a high-performing CX Workforce Management Manager to lead global WFM. You will own long-term capacity planning, multi-channel forecasting, scheduling optimization, and real-time management across internal teams.
The role requires senior leadership, data-driven approach, and collaboration with Operations, Finance, and People teams to balance CSAT and efficiency. You will drive KPI dashboards, automation opportunities, and develop a high-performing WFM team.
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