Operations Manager

Manchester / Blackburn / Oldham

At Impact Food Group, we’re more than just a school caterer. We’re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We’re constantly learning, evolving, and improving — every way, every day.

Dolce ( Part of Impact Food Group )

Manchester / Blackburn / Oldham

At Impact Food Group, we’re more than just a school caterer. We’re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We’re constantly learning, evolving, and improving — every way, every day.

Through our industry-leading brands —
Innovate, Hutchison, Cucina, Dolce and Chapter One — we cater for over 800,000 students and operate in more than 1500 schools nationwide, growing every year.

We’re now looking for a talented and highly organised Operations Manager to join our DOLCE brand and play a vital role in supporting our business.

Guided by our values, integrity, bold, impactful, empathy and community; you will help us shape a workplace and culture we can all be proud of.

Due to continued business growth an exciting opportunity has arisen for an experienced Operations Manager to join the team - this role is overseeing a team of area managers who support a portfolio of schools in the Manchester, Blackburn & Oldham area. This role is a field-based mobile role, so you will have access to your own transport, be prepared to travel around your patch to support your teams out in the business.

This is a 52 week contract, with 25 days holiday- the schools are open 38 weeks per year- holiday to be taken in school holidays.

The essential ingredient at the heart of our business is our people so we are searching for an experienced multisite Operations Manager with a background in an excellent food catering services. You will be accountable for a team of Area Managers who each have a portfolio of sites- you main fucus it to drive the buisinesss, ensure the smooth running of all the contracts, support from a client , compliance, brand standards and finace prospective.

• Accountability for your Area Managers portfolios of multi-client, multi-site contracts across the nominated area.
• Responsible for ensuring all schools within your region are operating within Dolce standards and performing well.
• Ensure that all financial targets are achieved, a high quality operation is maintained, and client satisfaction constantly exceeds expectations.
• To inspire and support the Area Managers reporting into this role to deliver a first class service and develop employee satisfaction levels.
• Ensure constructive and effective communication between Dolce and all schools at all times.
• Ensure the completion of regular quality audits and kitchen checks as directed by Dolce protocols.
• Ensure that all Area Managers have full knowledge of the menu regarding ingredients, cooking methods and correct portion sizes and can communicate this to all staff within their kitchens.
• Reporting to the Regional Operations Director

• A background as an Area Manager/ Operation's Manager within an Education contract catering would be desirable, we will also be interested in speaking with you if you are from Business & Industry / Contract Catering.
• You will have managed at least 10 sites and be a pro active, people and food focussed manager.
• In order to succeed, you will be able to demonstrate a proven track record of managing others within Management, and will have experience within a similar role and environment.
• Multi site experience and experience in managing schools is a…