Order to Cash Lead

What You Can Expect

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We're looking for an Accounts Receivable lead who will be responsible for overseeing the Accounts Receivable Team within our Shared Services Organisation.

The AR Lead will conduct regular 121s, performance reviews, and other associated people processes, providing leadership and guidance as well as developing and implementing best practices to improve results, efficiency, and effectiveness within the AR process.

Relationships will be key in this role and there will be an expectation to attend stakeholder meetings and work with the various Business units to ensure that a high level of service is provided to our clients.

• Lead, coach and develop a hybrid team comprising three UK Market Collectors, one Ireland Market Collector, one Cash Allocation Clerk and one Customer and Vendor Master Data Clerk, conducting regular 1:1s, performance reviews, objective setting, development discussions and team meetings.
• Act as a hands-on leader, providing operational support and cover during annual leave, absence and peak workload periods to ensure service continuity across Collections, Cash Allocation and Master Data activities.
• Manage team resources, workload allocation, wellbeing and hybrid working arrangements to maintain high levels of performance, engagement and customer service.
• Lead collection activities across the UK and Ireland customer portfolios, ensuring cash collection, overdue debt and DSO targets are achieved.
• Act as the senior escalation point for complex disputes, payment issues, high-risk accounts, payment plans and customer negotiations, working closely with Sales, Commercial, Operations and Customer Service teams to resolve issues and improve customer outcomes.
• Own legal recovery and insolvency activities, including management of debt collection agencies, solicitors and insolvency practitioners, whilst overseeing claims, proof of debt submissions, recoveries, bad debt exposure and write-off recommendations.
• Oversee the timely and accurate allocation of customer receipts, ensuring unapplied cash is minimised and allocation controls are maintained.
• Oversee customer and vendor master data processes, ensuring data integrity, appropriate approvals, compliance with internal controls and segregation of duties.
• Own the weekly, monthly and ad hoc OTC reporting cycle, ensuring all reports are accurate, quality checked, distributed on time and accompanied by meaningful commentary, analysis, risks and recommended actions.
• Present performance trends, risks, opportunities and corrective actions to the Transactional Finance Manager and other key stakeholders.
• Maintain effective financial controls, documented procedures and audit readiness across the OTC function.
• Drive a culture of continuous improvement by identifying opportunities for standardisation, automation, process simplification and operational efficiency.
• Support wider Shared Services, Finance transformation and business change initiatives, together with any other duties appropriate to the role.

• Proven leadership experience within Order-to-Cash, Credit Control or Accounts Receivable.
• Strong knowledge of collections, aged debt management, dispute resolution, legal recovery and insolvency processes.
• Working knowledge of cash allocation and customer and vendor master data controls.
• Hands-on and adaptable approach, with the ability to move between leadership responsibilities and operational delivery.
• Strong people management, coaching, objective setting and performance management capability.
• Excellent stakeholder management, communication, influencing and negotiation skills.
• Strong analytical and reporting skills, with the ability to provide concise, meaningful commentary and meet reporting deadlines.
• Excellent planning, prioritisation, problem-solving and decision-making skills.
• High level of accuracy, integrity and attention to detail.
• Proficiency in Microsoft Excel and experience of ERP systems; SAP knowledge is preferred.
• Ability to work under pressure, manage competing priorities and maintain service levels in a hybrid…