Multi Site Business Manager

Description Multi-Site Business Manager
- Manchester Airport

The Role

Location:

Manchester Airport You act as the ultimate Charlotte Tilbury ambassador in Travel Retail by leading and engaging your team with the unique Tilbury vision. You are a dynamic and inspirational Business Manager who is a true coach that helps develop the team to achieve all sales and operational targets. Beyond individual development, you unite them as a dream team across different locations, showcasing your role as a true connector!

You demonstrate the ability to recruit and train #1 talent for expert artistry and never-ending Tilbury Terminal. You are flexible and a strong communicator that has the capability of guiding and supporting a team from a distance. Not only do you dare to dream it – you dare to do it across the border!

Requirements

Accountabilities PEOPLE

ACCOUNTABILITIES People management is the most important part of your role, you set up your team members for success and build a true tilbury community in your respective stores.

Monthly rota scheduling and payroll budgeting and forecasting (responding to trading conditions)
Driving sales success through motivation of the team to hit daily and monthly KPI targets.

People planning; ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes.

Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas.

Leading and motivating a #1 team through daily briefs & performance 121 meetings.

Ownership of recruiting exceptional talent; managing end to end recruitment processes alongside the Talent Acquisition Advisor and proactively ‘tilbury talent spotting’, sourcing talent in the local area.

Offer support and direction throughout the entire airport pass application process, ensuring a seamless and efficient experience for applicants, including conducting security interviews as part of team members’ passes.

Manage a large team, ensuring effective coordination, communication, and productivity.

COMMERCIAL

ACCOUNTABILITIES Lead by example! You know best how to get that limitless results from one customer and show this on a daily basis to your team to motivate them. Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth.

Ensure the best customer experience is being delivered; even when you’re not around by embedding the magic service methodology. Build brand awareness by creating lasting emotional connections with customers, specifically focusing on travel moments and understanding the diverse needs of different travellers.

Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade.

Devise and deliver a compelling eventing strategy for the counter.

Navigate complexities within team and consumer interactions, addressing challenges and fostering solutions to ensure a seamless and positive experience.

Demonstrate a keen business sense in understanding the diverse needs and desires of customers worldwide. Strategize on enhancing sales by tailoring approaches to various customer demographics. Craft innovative methods to cater to a global audience, ensuring our products resonate across different markets and cultures.

Weekly and Monthly productivity reporting to the Area Manager.

OPERATIONAL

ACCOUNTABILITIES Working and liaising with host store partners, senior stakeholders and external vendors; ensuring brand compliance with policies and procedures

Management on stock levels (sales, audits and counts) analysing all information available to provide proactive counsel to the Area Manager on stock lines

Adhere to health and safety guidance in the workplace Execute flawless visual merchandising and grooming standards on a daily basis

The Person Disrupt & Innovate Naturally creative, seeking innovative ways to over perform and deliver

An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results

Assertive with energy and drive to succeed

Win Together Strong…