Scheme Manager

The Scheme Manager position in Manchester involves overseeing daily operations within Onward’s housing portfolio. You will manage site safety, coordinate maintenance, and support residents with their tenancy needs. This full-time role carries a salary of £28,700, with standard working hours. Your duties will include conducting inspections, handling enquiries, and liaising with contractors to ensure high service standards. Strong communication and organisational abilities are essential, alongside a customer-focused approach.

Previous experience in housing or a similar sector is advantageous.

• Onward provides 40 days of paid holiday
• a pension with matched contributions up to 10%
• access to a health cash plan
• Flexible working policies and a supportive environment are also offered
• We offer a competitive salary of £28,700 per annum
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks
• Stream - access both short and long terms loans, plus provides access to a savings facility
• Opportunity to further increase annual leave with service or though the holiday purchase scheme
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies
• Health cash plan with financial benefits and the option to extend to your family
• Cover includes dental, optical, physiotherapy, 24HR private GP access and much more
• Paid leave for absence including sickness, maternity, paternity, and adoption leave
• Access of up to £150 annually through the ‘Learning for life’ scheme
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme
• Develop your career with support and access to training and qualifications
• 2 paid half days volunteering per year

The role will be based at D'Oliveira Court, M24 5QU
.

A Full UK Driving Licence and access to your own car is required for this role.

• The purpose of the role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements.
• Service Delivery:
  Provide each tenant with an agreed level of intensive housing management.
• Respond to tenant and scheme emergencies.
• Provide each resident with regular contact and a Personal Emergency Evacuation Plan (PEEPS).
• Health & Safety Compliance:
  Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements.
• Ensure the property logbooks are up to date and all requirements are met.
• Partnership Working:
  Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation.
• Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties.
• Neighbourhoods:
  Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working.
• Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme.
• Line Management & Leadership:
  Whilst the role has not direct line management responsibilities our Scheme Managers will lead through setting a positive example in delivering a first class housing management service through our value of "Excellence, Creativity and Respect".
• Building Management:
  Oversee the day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is…