Housing Manager

We are recruiting on behalf of a leading social housing provider in Manchester for an experienced Supported Housing Manager to lead a specialist accommodation service supporting adults affected by domestic abuse and complex needs.

This is an exciting opportunity for an experienced manager who is passionate about delivering safe, high-quality housing and support services.

As Supported Housing Manager, you will take overall responsibility for the day-to-day management and delivery of the service.

You will lead a team of support staff and ensure residents receive safe, person-centred, trauma-informed and outcome-focused support.

Your responsibilities as a Supported Housing Manager will include:

• Managing and supporting a team of housing and support staff.
• Ensuring high-quality, person-centred support is delivered.
• Overseeing risk assessments, support plans and safeguarding procedures.
• Ensuring appropriate responses to high-risk cases and multi-agency referrals.
• Managing staffing levels, rotas and day-to-day service operations.
• Monitoring occupancy, referrals, voids and property standards.
• Managing service performance against targets and contractual requirements.
• Working closely with local authorities, health services, domestic abuse services and other partner agencies.
• Supporting residents to access appropriate housing, benefits and other services.
• Helping residents work towards independence and suitable move-on accommodation.
• Ensuring accurate records, reporting and compliance.
• Promoting a positive culture of teamwork, reflective practice and continuous improvement.
• Managing incidents and ensuring appropriate escalation when required.
• Supporting the development of new ideas and best practice within the service.

• Previous management experience within supported housing, homelessness, social care or a related service.
• Strong knowledge of domestic abuse and the impact it can have on individuals and families.
• Experience supporting people with complex and multiple needs.
• Knowledge of safeguarding adults and children.
• Experience managing staff, rotas and service delivery.
• Experience completing or overseeing risk and needs assessments.
• A strong understanding of trauma-informed and strengths-based approaches.
• Experience working with MARAC or other multi-agency safeguarding processes is desirable.
• Knowledge of housing, welfare benefits and move-on options.
• Experience working with local authorities and external partner agencies.
• Strong leadership, communication and problem-solving skills.
• The ability to remain calm and professional when dealing with challenging situations.
• A commitment to providing safe, respectful and high-quality services.

• Permanent position
• 40 hours per week
• Health and wellbeing benefits
• Blue Light Card
• Cycle to Work Scheme
• Employee referral scheme
• Training and development opportunities
• The opportunity to lead and develop a specialist supported housing service

The successful applicant will be required to complete relevant DBS and reference checks.