Community Safety Manager

Job title: Community Safety Manager
Contact type: Permanent
Salary:£54,789.79per annum
Working hours:35hours per week, fulltime
Location: Manchester – agile
Closing date: 13 October 2026

At One Manchester, we’re building places people are proud to call home. We own and manage over 12,000 homes across central, south and east Manchester — but we’re more than just a landlord. We provide services, support and opportunities that help people and communities thrive.

Everything we do is shaped by our HEART values, our customers and our commitment to creating positive change across our city. We believe safe, affordable homes are the foundation for better lives, and we work together to deliver services that make a meaningful impact every day.

We’re continuing to evolve and improve how we work, making this an exciting time to join One Manchester. As we deliver the ambitions set out in our Corporate Plan, we’re looking for people who share our values and want to help create inclusive, connected and sustainable places where people can thrive.

We’re proud of our inclusive, customer-focused culture and the way our colleagues work together to make a difference every day. We’re looking for people who share our values, care about customers and enjoy working collaboratively to improve services and communities.

Lead One Manchester’s Community Safety service, acting as the operational lead for Community Safety, Domestic Abuse and Safeguarding. Manage, support and develop the Community Safety team to deliver effective case management, excellent customer outcomes, regulatory compliance, value for money, and strong partnership working.

• Lead and develop the Community Safety team, providing coaching, guidance, case oversight and performance management.
• Ensure timely and appropriate interventions, support for victims, and enforcement action against perpetrators.
• Oversee safeguarding and domestic abuse services, managing risk and ensuring effective case management and review.
• Develop and implement policies, procedures and service improvements in line with legislation, regulation and best practice.
• Act as the subject matter expert on Community Safety, Domestic Abuse, Safeguarding and ASB, providing advice to colleagues, senior leaders and external partners.
• Manage resources, budgets and workloads to deliver high-quality, customer-focused, value-for-money services.
• Build and maintain effective relationships with internal teams, statutory agencies and community partners to achieve shared outcomes.
• Ensure legal cases are evidence-based, compliant with current legislation and represent value for money.
• Drive customer engagement, using feedback and insight to improve service delivery.
• Respond to complaints, MP and Councillor enquiries, and represent One Manchester at external forums when required.
• Monitor performance, KPIs and service outcomes, using data and insight to drive continuous improvement.
• Ensure compliance with health and safety, equality, diversity and inclusion, data protection, safeguarding and other statutory requirements.
• Promote One Manchester’s values, behaviours and commitment to excellent customer service.
• Lead, motivate and develop high-performing teams through coaching, mentoring and constructive challenge.
• Foster a culture of accountability, inclusion, collaboration, continuous improvement and innovation.
• Support organisational objectives, service improvement initiatives and talent development.
• Champion Equality, Diversity, Inclusion and Belonging (EDIB) across the team and wider organisation.

We’re after someone who has:

• Significant experience in Community Safety, ASB, Domestic Abuse and Safeguarding service delivery.
• Proven experience leading and…