Credit Controller

Salary:
Salary up to £30,000
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Location:

Manchester Credit Controller Salary up to £30,000

Location Manchester Purpose This  position is suitable for an individual who is bright, confident, positive and an excellent communicator. You will need to bring in experience in either a Credit Control, Customer Service or similar department and be capable of working in a fast paced, dynamic but supportive team environment.

The post holder will appreciate and be able to rise to the challenge of delivering the expected performance both from a team and as an active member of a team. Focusing not just on excellence in cash collection but also delivering targets in an environment of exceptional service and client care. A pragmatic, commercial approach to problem solving and excellent negotiation skills are all prerequisites for this rewarding role.

Reports toHead of Credit Control Day-to-day responsibilities include but are not limited to the below:

Develop, Daily motivation and drive to meet or exceed short term performance goals.

Taking responsibility for own daily collection call schedule.

Meet or exceed individual goals, KPIs and SLAs and take full accountability for the delivery of same.

Monitor performance against KPI’s & SLA’s and be able to explain deviations from targets including but not limited to:

Movements in Aged Debtors profile

Activity Stats (call volume, call time, email queue)
Collections Work with the Development and Service Delivery Manager to identify training requirements and agree coaching schedules.

Ensure direct call method is always the first collection contact attempted.

Initiate escalation of account queries where resolution is outside Payment Team authority or advice required.

Build and maintain a close working relationship with Customer services/client Experience and other business functions, to resolve all complaints to the clients’ satisfaction.

Liaise with internal stakeholders on account queries.

Key requirements

Required skills and experience

Accountability for the overall performance of the BHR credit function

Adherence to individual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders

Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements

To ensure a high level of attendance and punctuality

BrightHR Benefits Enhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service (22 Days for Field Sales)
Private health care cover after 5 years’ service

New business referral scheme

Access to Health Shield Access to the EAP service

Refer a friend scheme

Paid birthday leave

Pension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ service

Group life insurance

Eye care contribution

Free fruit (office-based staff)
Travel Season Ticket loan scheme

Milestone recognition

Discounted products – Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments

Park Inn 20% food and drink discount

New Century 20% food and drink discount

Revolution De Cuba 20% food and drink discount

Cycle 2 Work scheme
* after probationary period

On site Gym Bright Exchange perks

Values & Behaviours Living the company values of We care, We take action, we innovate, we inform, and we do the right thing

We lead by example and recognise those living our values

We drive the narrative by inspiring and engaging our team

We collaborate with rigor and embrace diversity of thought

We deliver with a united voice

We take ownership by staying close to team performance by Super…