Payroll Manager

Final date to receive applications: 30 October 2026

Department: Domestic Payroll

Employment Type: Permanent

Location: Bolton

DISCOVER YOUR POTENTIAL. BUILD YOUR CAREER. JOIN US AT AAB.

AAB is a leading professional services firm operating across the UK, Ireland, and the USA. We specialise in the mid-market, supporting individuals, family businesses, and organisations with a full suite of services including audit, tax, corporate finance, payroll, people consultancy, and wealth management. With 1,000+ team members, we deliver expert support to clients all over the world.

EVERYONE HAS THE AABILITY TO SUCCEED- WE’LL HELP YOU GET THERE.

Our people are at the heart of everything we do. We succeed together as one team, building strong client relationships through passion, empathy, and straightforward advice. That’s what makes AAB different. We invest in brilliant talent across every area of the business, offering tailored training, professional qualifications, and continuous support to help you grow.

Your growth matters to us. We’ll give you the tools, encouragement, and opportunities to lead, learn, and make an impact. Guided by our six core values, we foster a culture where collaboration, trust, and enthusiasm thrive.

AABSOLUTELY DEDICATED TO HELPING YOU ACHIEVE YOUR GOALS

At AAB, your career is what you make it. We are here to help you turn ambition into action, whether that’s becoming a technical expert, a future leader, or someone who simply makes a difference every day. If you're ready to be part of a team that’s united by purpose and driven by values, we’d love to hear from you.

ESG COMMITMENT

We take our responsibility seriously. From reducing our environmental impact, to supporting education through training and talent programmes, to giving back to our local communities with our charitable initiative ABBIE- ESG is part of who we are.

Key duties & responsibilities:

Main Tasks Of The Role

• Manage and oversee the delivery of payroll services across a portfolio of SME clients, ensuring service standards, deadlines and client expectations are consistently achieved.
• Lead, coach and develop Client Success Specialists, creating a high performing and client focused team culture.
• Act as a key point of contact for clients, building trusted relationships and ensuring a positive client experience.
• Oversee the effective coordination of payroll activities between clients, the CSS team and QX, ensuring payrolls are processed accurately and on time.
• Manage team workload, resource allocation and service priorities to ensure operational efficiency and service continuity.
• Monitor performance against key service indicators including payroll accuracy, SLA achievement, client satisfaction and operational efficiency.
• Act as an escalation point for complex client queries, service concerns and operational challenges, ensuring timely and effective resolution.
• Support the professional development of team members through coaching, feedback, mentoring and performance management.
• Drive a culture of accountability, collaboration and continuous improvement across the team.
• Maintain regular communication with clients through service review meetings and ongoing relationship management activities.
• Identify opportunities to enhance client service, improve operational processes and increase service consistency.
• Support client retention initiatives and identify opportunities for additional services, referring opportunities across the wider business.
• Work collaboratively with internal departments to ensure a joined up approach to client service delivery.
• Assist with marketing initiatives, networking activities and business development opportunities where appropriate.
• Identify risks within service delivery…