Indigo- Care Navigator Team Lead

Special

Terms:

35 hours/week
Salary: £35,169 per annum
Accountable to: Indigo
- Head of Operations
Accountable for: Indigo
- Care Navigators
Closing Date: 22nd October at 9 am
Interview Date: Week of 6th November in person in Manchester

LGBT Foundation is an impactful, vibrant charity with a wide portfolio of established and developing services focused on improving the health, wellbeing and equality of LGBTQ+ people.

Collate data and provide reports regarding Care Navigator Team performance and activity.

Team Leadership:
Lead monthly 1:1s and team meetings to review goals, address issues, and support development.

Training & Onboarding:
Coordinate onboarding for new Care Navigators and deliver targeted training on key processes. Identify skill gaps and arrange peer-led learning.

Operational Oversight:
Manage sickness, holiday approvals, any HR-related processes for the team and daily team support. Manage team performance and identify possible efficiencies.

Maintain visibility and responsiveness to team needs, ensuring smooth daily operations.

Systems & IT Support:
Troubleshoot and elevate IT issues affecting Care Navigator workflows.

Provide in-person cover for the clinic.

Be the point of escalation for complex tasks and queries.

Assist in some Care Navigator duties as above, as well helping to manage the relevant inboxes for the team and tasks.

Be part of a multi-disciplinary team, including Indigo’s Department Heads and attend relevant meetings, representing the Care Navigator Team.

We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans*, non-binary, and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.

* Trans is an umbrella & inclusive term used to describe people whose gender identity differs from that which they were assigned at birth; including non-binary people, cross-dressers, and those who partially or incompletely identify with their sex assigned at birth.

Hi! Feel free to ask me if you have any questions.