CX Strategy Lead Inclusive Cycling
Listed on 2026-10-12
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Management
Corporate Strategy
British Cycling UK is seeking a Head of Customer Experience in Manchester, offering hybrid working. You will define and lead the CX strategy to foster belonging among members, riders, volunteers, fans and partners, and oversee a CX operating model that unites products, services and touchpoints into a seamless journey.
You will implement and continuously improve customer service platforms, establish CX metrics (CSAT, NPS, journey insights) and advocate for customer needs at executive level.
This role is for the CX Strategy Lead for Inclusive Cycling role at British Cycling UK.
We are currently recruiting a CX Strategy Lead for Inclusive Cycling for our team in Manchester, England, United Kingdom.
This is a genuine opportunity to take on the CX Strategy Lead for Inclusive Cycling role at British Cycling UK.
As a CX Strategy Lead for Inclusive Cycling, you will play an important part at British Cycling UK in Manchester, England, United Kingdom.
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