General Manager

This is a unique and exciting opportunity to lead an incredible Build to Rent community in Manchester. The General Manager is pivotal in further enhancing the already best in class community, through delivering outstanding service and upholding exceptional standards for our residents. The General Manager will deliver operational excellence & financial objectives through team engagement and in collaboration with internal & external stakeholders.

• Contributes to the delivery of a complex and evolving staffing structure, covering our in-house Community, Leasing, Concierge, Resident Events Management and Maintenance departments.
• Provides supportive and inspiring leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices.
• Acts as a role model at all times by demonstrating the core values.
• Leads the team to create memorable experiences by exceeding expectations for all residents.
• Works in partnership with Marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property’s occupancy and revenue goals.
• Ensures marketing campaigns, advertising and promotional activities are effectively implemented.
• Establishes relationships with internal and external stakeholders (sales, marketing, asset management and corporate bookings leads) communicating regularly with representatives, ensuring the community’s compliance with pertinent regulations, and providing performance data and reporting.
• Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.
• Meets targeted revenues by making rate recommendations based on market data and monitors payments.
• Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.
• Manages the financial performance, attending regular P&L reviews with stakeholders.
• Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.
• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests, and complaints in a timely manner, taking appropriate action to resolve and address service issues.
• Assesses team member training needs and ensure thorough understanding of systems and adherence to policies.
• Develops capability of team members to meet key performance goals and future succession requirements.
• Originates, approves, and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
• Oversees the tenancy management process by co-ordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
• Works in partnership with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk-free environment.
• Ensures the operation of the community complies with Company policies and procedures as well as any laws and regulations governing housing operations and residential lettings.
• Manages planned and reactive maintenance and refurbishments engaging Marketing and Capital Projects teams to ensure timely resident…