Customer Service Team Lead — Drive & Coaching
Listed on 2026-10-15
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Mis-Sold Expert in Manchester city centre is seeking a Customer Service Team Lead to drive performance and develop a small team of 6–8 Agents.
You will coach, monitor KPIs, and use AI-powered tools to improve customer outcomes while ensuring FCA guidelines and CRM standards are followed.
This is a hands-on leadership role in a fast-paced environment with competitive salary and room to grow.
Our team is growing, and we are hiring a Customer Service Team Lead — Drive Performance & Coaching in Manchester, England, United Kingdom.
We would love to welcome a new Customer Service Team Lead — Drive Performance & Coaching to our organisation in Manchester, England, United Kingdom.
For the Customer Service Team Lead — Drive Performance & Coaching position at Mis-sold Expert, we are reviewing applications now.
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