Operations Supervisor

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Operations Supervisor will play a critical role in leading high-performing warehouse teams to exceed quality, efficiency, and operational targets across D2C fulfilment.

The Operations Supervisor is responsible for leading and managing a team of Operatives across shifts, ensuring consistent achievement of performance targets in quality, efficiency, and process adherence. This leadership role drives a culture of excellence by aligning the team with organisational goals, safety standards, and operational best practices, while owning process improvement initiatives and coaching team members to reach their full potential.

The Operations Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Partner with shift and department leadership, process engineers, project managers, and HR, L&D, and H&S teams to align on operational priorities, resolve escalations, and drive continuous improvement across the fulfilment operation.
• Maintain strong communication with internal customers — including retail and events teams, the eCommerce team, and branding and merchandising — to ensure the team has the resources and information needed to succeed.
• Represent shift-level performance and operational insights to management, escalating issues that require broader support and ensuring stakeholders remain informed in real time.
• Coach, develop, and performance-manage a team of Operatives through regular one-on-one check-ins, structured feedback, and targeted development opportunities to drive consistent high performance.
• Lead all people management responsibilities including holiday approvals, absence management, and disciplinary processes, ensuring a fair, consistent, and supportive approach.
• Deliver pre-shift briefings and regular intra-shift communications to keep the team fully informed of goals, responsibilities, process updates, and operational changes.

Fan & Customer Impact (Obsessed with Fans)

• Lead the shift…