Customer Happiness Manager

Senior Account Executive

Location:

Hybrid 4 days a week in Alderley Edge Salary:
Up to £35,000 We're looking for a Senior Account Executive to join a growing, purpose-driven organisation and manage a portfolio of customers, ensuring they receive an outstanding experience.

This role could be particularly well suited to someone with a teaching or education background who is looking to step away from the classroom, but still has a genuine passion for working with schools and making a positive difference to children.

• Manage and develop a portfolio of customer accounts.
• Build strong, long-term client relationships.
• Lead onboarding, customer calls and presentations.
• Understand customer needs and identify opportunities.
• Track KPIs and take ownership of account performance.
• Work closely with internal teams to resolve issues and deliver excellent service.

• Previous teaching experience is also welcomed, particularly for candidates looking to transition from education into a commercial/customer-facing role.
• Experience in account management, customer success or client services.
• Confident at presenting and jumping on calls with schools and stakeholders.
• Highly organised with strong relationship-building skills.
• Commercially aware and comfortable working to KPIs.
• Proactive, personable and keen to develop your career.

• Private healthcare & dental
• Pension
• Monday-Friday working
• Excellent progression opportunities
• A collaborative team and the chance to make a genuine impact

If you're an ambitious Account Executive, Customer Success Executive, Account Manager, teacher or education professional looking for a new challenge, particularly if you're ready to leave the classroom but want to remain connected to schools and improving children's lives - we'd love to hear from you!