Escalations & Crisis Leadership Lead; Hybrid
Listed on 2026-10-19
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Management
Risk Manager/Analyst
Pets at Home Group is seeking an experienced Escalations & Crisis Manager to lead our Customer Services team across multi-site operations in the UK. You’ll manage executive-level complaints, including CEO-level escalations, and coordinate serious incidents across the business to deliver fair outcomes for customers and their pets.
In this role you’ll coach and develop a high-performing team, build strong cross-functional relationships with Retail, Vet services and Support Office, and drive
We would love to welcome a new Escalations & Crisis Leadership Lead (Hybrid 2 days) to our team in Manchester, England, United Kingdom.
Step into the Escalations & Crisis Leadership Lead (Hybrid 2 days) role at Home Limited in Manchester, England, United Kingdom and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
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