Business Manager, Health Services Technology

Job Description:

Business Manager:
Health Services, Technology Permanent: hybrid up to 3 days WFH Manchester, Leeds, London or Staines Salary from: £70k DOE and location + 10% bonus 37.5 hours per week We consider all types of flexibility, including locations, hours and working patterns

We make health happen At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

As Business Manager you will play a pivotal role in driving performance excellence, strategic business management and transformation. You will lead the development and execution of performance frameworks, oversee business planning cycles and ensure alignment with strategic objectives and delivering the workforce strategy for the cross function team.

• Define clear performance metrics to monitor delivery against goals and fundamentals
• Lead quarterly and annual performance reviews, identifying areas for improvement and driving corrective actions
• Partner with Finance and People to align performance metrics with budget and workforce planning
• Own the Annual Operating Plan process for the team, ensuring timely and accurate submissions
• Lead business planning cycles and coordinate inputs across functional teams
• Partner with the People team to identify current capability gaps and work with the team on solutions
• Lead the adoption and embedding of Agile and Product-based ways of working across Champion coaching engagements and team effectiveness initiatives
• Ensure organisational structures and delivery models support value-based prioritisation and product-centric execution
• Lead the team in a way that displays the highest level of integrity, honesty and good governance and commitment to the delivery of fair customer outcomes
• Operate always as role model for our culture and take responsibility for the maintenance and development of reputation and relationships with key stakeholders such as regulators, customers, and other internal and external stakeholders
• Assess analyse and manage all risks in area of responsibility, reporting appropriately, escalating where needed and adhering to published policies and procedures

• Strong understanding of in sourcing strategies and experience in transitioning from outsourced to insourced operations
• Excellent leadership, communication, and interpersonal skills
• Ability to think strategically and execute tactically
• Strong problem-solving skills and the ability to make data-driven decisions
• Strategic Thinking:
  Ability to align performance and business planning with long-term strategic goals.
• Operational Excellence:
  Focus on continuous improvement, efficiency, and delivery against KPIs
• Stakeholder Influence:
  Build strong relationships across leadership teams and influence decision-making
• Agile Leadership:
  Champion agile methodologies and product-centric delivery models
• Talent Development:
  Support career growth and internal mobility through structured frameworks
• Governance & Compliance:
  Ensure governance processes are light-touch yet effective, and compliant with internal standards

• 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people…