Store Manager - Selfridges Trafford

Manchester, England, United Kingdom , Permanent

Driven by Britishness as our foundation and London as our inspiration, we are entering a bold new era from September 1st, anchored by a complete brand relaunch under Creative Director Aaron Esh. Bringing a sharp, contemporary edge to our iconic aesthetic, Esh’s vision reinvents our signature pieces for a modern global audience. Grounded in substance over spectacle, we take risks, experiment, and build lifetime staples meant to be lived in, kept forever, and passed on.

Creative Director Aaron Esh says “I’m interested in character. I want people to see someone and think, ‘they are very All Saints.’ That’s when a brand has a true identity.”

If you want to shape this next chapter, we’d love to talk.

As our partner brand leader in a department store concession, you’re responsible for leading, managing and motivating your team to deliver an exceptional brand experience to our customers.

Standing out in your surroundings for all of the right reasons, you’ll take full ownership for delivering the All Saints experience in your concession, as well as engaging in the customer and delivering amazing service. This is your opportunity to introduce All Saints to potential new customers, and showcase the unique products and incredible customer service we offer.

The role will involve great time management, resilience, multitasking and determination to ensure that the customer journey, the financial targets and delivery of business critical updates all happen appropriately.

Leadership of your team will be a key part of how you spend your time, upskilling and equipping team members with the commercial skills to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.

• You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver an inspiring customer experience
• Partnering and developing strong relationships with the host store, you will look for opportunities to elevate and promote the brand
• You hold responsibility for the development of your team. By hosting annual appraisals for all team members, you will recognise and highlight achievements as well as identify areas of improvement, setting the objectives for each individual’s needs
• Effectively plan and deliver monthly floor sets, promoting our new collections and driving sales across all product categories.
• With the support of our reporting technologies, you walk our shop floors on a daily basis 'through the eyes of our customers', maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with pace
• Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers - showcasing achievements and the pride in your team through our Google platforms

• First and foremost you are an amazing leader. You strive to get the best from your team, identifying strengths and you inspire our teams to dazzle our customers. You have a proven ability to grow our talent with strong examples of team development and progression
• You love fashion! We need you to be an irresistible ambassador for All Saints and a believer in the power of an amazing new outfit (or three!)
• You have strong relationship management skills, creating fun and inviting environments for both team and customers and you have the ability to influence our partners when needed
• Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
• Strong business acumen - you know your business…