Third Party Liaison Manager

PSR Solutions are working with a market leading client within the Civil Engineering Sector to recruit a Third Party Liaison Manager to Join their team on a permanent basis.

Third Party Liaison Manager

Roles and Responsibilities

Support the project teams to map out interested parties and key stakeholders at the project outset, developing and implementing appropriate engagement and management strategies.
Manage and coordinate all project-specific highway noticing and STATS plan requests, liaising with project teams to understand requirements and ensure timely delivery.
Establish and maintain a good working relationship with our clients to define and support the development of a customer strategy

To apply customer management processes by listening to the voice of the customer during the planning and delivery stages of the project
Develop and manage a project-specific 3rd Party Customer and Stakeholder Management plans and regular updates provided throughout the life cycle of projects
Create and develop an annual Regional Social Value and Sustainability project-specific plan
On a project-by-project basis, identify and help deliver Social Value and Sustainability targets
Support Clients with their customer engagement targets and promote, develop & implement key messages in local communities
Take a proactive approach in promoting civil engineering as a career choice to schools and colleges by attending STEM events
Engagement with the local community by visiting the areas to identify issues with services, access, vulnerable people, landlords/owners, and stakeholders
Liaise with the local community regarding project plans to keep residents and members of the public up to date with project developments and measure project plan performance. Help manage, attend and support Public Consultation sessions
Share knowledge and provide training, when applicable, with the site team regarding good public relations and support sustainability
Help arrange events for both internal and external meetings/socials

Third Party Liaison Manager Requirements

Previous experience working within a Customer/Community-focused position

Experience of delivering service improvements, research insight and analytics
Ability to confidently present analytical data and insights both visually and verbally
Strong interpersonal, organisational, communication and time management skills
Ability to show empathy and understanding of customer needs
In-depth experience working with all Microsoft packages
Driving licence
Good social media skills with the ability to develop engaging and timely updates on project development across varied Social Media platforms would be desirable

Third Party Liaison Manager Benefits

Salary - Circa £45,000 DOE
40 hours per week
Based in Manchester with some travel required
25 days annual leave in addition to 8 public bank holidays and loyalty days
Company pension scheme
Life Assurance and Private Medical If you are interested in this Third Party Liaison Manager role, please apply or contact Jack Brown at PSR Solutions