Customer Services Manager | THG Manufacturing

Division

Location

UK, Manchester

Job Type

Full-time

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

About THG Manufacturing

THG Manufacturing is the dedicated, high-growth contract manufacturing and co-manufacturing division of THG PLC. Operating from state-of-the-art, BRCGS-accredited manufacturing facilities globally, we partner with prestigious household names and global powerhouse brands who trust us to formulate, produce, and scale their product ranges.

Our specialised manufacturing capabilities include:

• Powder Blending (sports nutrition, lifestyle powders, functional health formulations)
• Tablets & Capsules (vitamins, minerals, and dietary supplements)
• Protein Bar Manufacturing (extruded, layered, and premium enrobed formats)
• Fruit Preparations & Concentrates (aseptic processing and clean-label infusions)

An Unrivaled Growth Trajectory

This is an exceptional time to join our division. THG Manufacturing achieved 300% growth this year
, is forecast to deliver another 100% growth next year
, and is firmly on track to expand into a £100 million division within 5 years purely in co-manufacturing
. Global powerhouse brands trust us under multi-year co-manufacturing agreements, validating our industry credibility, technical excellence, and manufacturing reliability.

About the Role

We are seeking a highly organised, proactive, and customer-focused Customer Services Manager to join our fast-paced co-manufacturing division, reporting directly into the Commercial Director
.

In this role, you will serve as the primary operational conduit between our valued external co-manufacturing partners and internal site functions, including Production, Planning, Logistics, and Quality. You will drive day-to-day operational execution, clear customer communication, and end-to-end order tracking—ensuring customer forecasts, purchase orders, production timelines, and stock reconciliations run smoothly from inception through to dispatch.

As a Customer Services Manager you will:

• Operational Point of Contact: Act as the first port of call for day-to-day customer enquiries regarding production updates, lead times, batch progress, and dispatch schedules.
• Customer Updates & Reviews: Prepare and participate in regular operational update calls with customers, providing transparent visibility on open order status and delivery milestones.
• Cross-Functional Coordination: Collaborate closely with internal factory teams (Planning, Production, Materials Management, Quality, and Dispatch) to ensure client requirements are understood and executed smoothly.
• Escalation Support: Promptly raise and track operational bottlenecks or supply chain escalations with internal stakeholders and the Commercial Director, keeping customers proactively informed of resolutions.

Demand, Supply & Production Coordination

• Demand Planning Interface: Collate customer demand forecasts and align them with internal planners to assess production line capacity and material requirements.
• Supply Planning & OTIF Monitoring: Track component and raw material deliveries to support target On-Time, In-Full (OTIF) manufacturing schedules.
• Production & Kitting Schedules: Liaise with site operational teams across our powder blending, bar, tableting, and fruit preparation plants to monitor kitting activities and…