Internal Communications Manager

Position: Internal Communications Manager (Permanent)
Internal Communications Manager

Salary £40,000

Location Head Office - Didsbury

Permanent, Full Time

Reporting to the Head of Communications, the Internal Communications Manager will play a key role in the business by effectively communicating and engaging colleagues to connect them to our purpose and motivate them to do their best. They will have a major part to play in communicating the business change programme, ensuring that colleagues are informed and engaged in transformation activity.

This strategic role involves working with people at every level to keep them informed on positive developments within the company, and building understanding of the business priorities and what they mean for individuals.

What you’ll be doing

• Co-creating and being responsible for the delivery of the Internal Communication Strategy to engage colleagues in their day-to-day roles and contribute to the successful delivery of our Corporate Plan.

• Working closely with the Senior Team and Business Transformation colleagues to deliver successful change comms and behaviour change activities.

• Delivering engaging internal communication across our platforms to ensure colleagues are kept informed on and engaged in what is happening at Great Places.

• Managing the Internal Communications Officer and taking responsibility for their development.

• Being lead contact for the HR/OD team to support business initiatives with people engagement activities.

• Being the lead contact for Tech Services to ensure important messages and improvements to our technology are communicated effectively with colleagues.

• Leading on all internal comms campaigns, including planning, delivery and evaluation.

• Identifying and building relationships with key stakeholders.

• Advising senior leaders and managers on visibility and effective internal communication.

• Owning and managing all internal comms channels, ensuring content is relevant, engaging, accurate, timely, and up to date.

• Regularly reviewing and providing channel performance updates for the intranet, interpreting data and identifying trends and areas for improvement.

• Designing, writing, and editing case studies, speeches, articles, blog posts, and website content.

• Enhancing our brand and external reputation by promoting internal activities that position Great Places as an employer of choice.

• Supporting day-to-day management of the wider comms team to ensure all content is to a high standard, in the right tone of voice, and shared through the right channels to maximise reach of key messages.

• Delivering intranet training to new starters at induction and taking responsibility for the comms element of the onboarding process.

• Leading the Communications Reps group.

What we need from you

* A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.

* A passion to advocate on behalf of people and communities.

* A commitment to work in partnership with others for the benefit of Great Places.

* A commitment to continuous learning and improvement.

* The ability to work flexibly and when needed outside normal working hours to ensure service continuity.

* An ability to work in uncertainty.

* To be professional and work with integrity, inclusivity, and respect for diversity.

What you’ll need

• Significant experience of working in a communications environment in an internal communications role.

• Experience of leading on change communications/transformation campaigns.

• Excellent listening skills to capture ideas that inform decision-making.

• Excellent writing skills and the ability to write in a variety of styles for a variety of formats in a way that is engaging, grammatically correct and appropriate.

• Understanding of diverse colleague groups and cross-functional needs.

• Operates largely autonomously, within set guidelines.

• A thorough understanding of internal communications best practice, strategy, campaign planning and delivery, engagement, culture, and channel management.

• Business focus – strong understanding of the importance of aligning communication priorities to business goals.

• Excellent…