Account Director

Our client is an award-winning digital agency with a reputation for delivering high-impact work across global B2B brands, high-ticket e-commerce businesses, and national SMEs. With an exceptional culture and a flexible working ethos, this is a fantastic opportunity for a strategic, client-focused Account Director looking for a better work-life balance—particularly for those currently commuting into London from East Anglia or Cambridge.

• Join an established, high-performing agency at a senior level
• Lead strategy and performance for a diverse client portfolio
• Enjoy a flexible, hybrid model (just 2 days in Norwich)
• Be part of an independent agency with a collaborative and progressive culture
• Access first-class training and development, including direct support from Google

• Lead client relationships across multiple accounts, ensuring commercial and performance goals are exceeded
• Build trusted partnerships with internal technical specialists and external stakeholders
• Shape and deliver strategic marketing plans across SEO, paid media and digital
• Drive account growth through insight-led recommendations and excellent service
• Collaborate with senior leadership to deliver best-in-class client experiences

• Senior-level experience in digital account management, either agency or client-side
• Strong grasp of SEO, paid media, and performance marketing strategy
• Proven ability to lead multi-stakeholder accounts and grow client revenue
• Strategic thinker with commercial acumen and excellent communication skills

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.