Global Webinar & Virtual Events Manager; m​/f​/d

TOPdesk is an international software company specializing in service management. With over 700 colleagues across 8 countries and more than 5,000 customers worldwide, we help organizations deliver outstanding services every day. We’re looking for a Global Webinar & Virtual Events Manager (m/f/d) to build and scale our global webinar program from the ground up.

This is a unique opportunity to shape a global program, establish best practices, and make a measurable commercial impact.

• Develop and execute TOPdesk’s global webinar and virtual events strategy.
• Plan and deliver webinars and virtual events from concept through reporting.
• Create scalable playbooks, templates and processes for global marketing teams.
• Collaborate with Demand Generation, Product Marketing, Field Marketing and Sales to align events with marketing campaigns and commercial priorities.
• Design engaging attendee experiences and ensure a consistent brand experience across all virtual events.
• Measure performance, analyze results and continuously optimize attendance, engagement and pipeline contribution.
• Partner with Rev Ops to ensure accurate reporting and CRM integration.
• Build an on-demand content library that supports future marketing campaigns.

• Experience building or managing B2B webinar or virtual events programs, ideally within a SaaS environment.
• Strong project management skills and the ability to manage multiple projects simultaneously.
• Experience working cross-functionally with Marketing and Sales teams.
• Hands‑on experience with webinar platforms such as ON24 or similar.
• Data‑driven mindset with the ability to analyze performance and translate insights into improvements.
• Excellent communication and stakeholder management skills.
• A proactive, hands‑on mentality with the confidence to build new processes from scratch.

• Experience in ITSM, enterprise software or another technical B2B industry.
• Experience with Salesforce and/or Hub Spot.
• Experience working with external agencies or production partners.
• Experience managing global or multi‑region marketing programs.

* We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, sexual orientation, or identity.