Digital & Ecommerce Manager

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company Portfolio Home location Trafford Park, England, United Kingdom posted 21 Jul

** We are looking for an ambitious eCommerce professional ready to take the next step in their career.**

** You will play a key role in the growth of our digital business. Taking ownership of our Shopify websites and digital channels, you will be responsible for driving traffic, conversion, customer retention and online revenue growth across our brands.**

** Working closely with the Managing Director and Operations Director, you will help improve customer experience, commercial performance and operational efficiency across the business, while supporting the continued growth of Happy Linen Company.**

** We have a fantastic workplace culture and seek to attract candidates who will naturally operate in line with our Company framework.**

** For the right person, this role offers a genuine opportunity to develop into a senior digital leadership position as the business continues to grow.**

** Portfolio Home is an established home textiles business supplying retailers across the UK and Ireland.**

** Alongside Portfolio Home, we own Happy Linen Company, a growing children's brand focused on imaginative products, themed collections and creating products that make bedtime a dream.**

• Own the performance and development of our websites.
• Drive the growth and performance of our online sales channels, identifying new opportunities to increase revenue and market share.
• Improve conversion rates, merchandising, customer journeys and average order value.
• Own customer retention initiatives including email marketing and lifecycle communications.
• Internally lead or manage external 3rd parties providing SEO & paid media across our websites including technical SEO, content optimisation, keyword strategy and link building.
• Support marketplace channels including Amazon, Debenhams, Wayfair and others.
• Analyse performance data and identify growth opportunities.
• Monitor website performance, customer behaviour and key KPIs, using insights to continuously improve online performance.
• Produce meaningful reporting across sales, margins, stock and profitability.
• Improve integrations between Shopify, Odoo, Linnworks, Klaviyo, n8n and other systems.
• Identify and implement practical AI and automation opportunities that improve efficiency and reduce manual processes.

• Improved website performance & increased customer engagement and conversion, meeting or exceeding the agreed targets and metrics.
• Increased online revenue, customer retention and overall digital channel profitability.
• Established a growth roadmap for our digital channels.
• Introduced automation opportunities that improve efficiency and scalability.
• Become a trusted contributor to the growth of the business.
• Have supported wider business projects and operational improvements.

** We are looking for someone with at least 3–5 years of relevant experience in a digital, eCommerce or technical role. This is a broad, technically demanding position spanning eCommerce management, systems/automation and digital marketing, and we are looking for candidates who can demonstrate strong skills across more than one of these areas.**

• Shopify or eCommerce platform experience.
• Strong commercial awareness and analytical mindset.
• Comfortable working with data, reporting and performance analysis.
• Self-motivated and able to take ownership of projects and outcomes.
• Strong organisational and communication skills.
• Demonstrable experience using AI tools, automation platforms or emerging technologies to improve efficiency, customer experience or business performance.
• SEO, CRO or digital marketing knowledge.
• A proven track record of improving customer engagement, conversion and online performance.
• Experience working within a fast-paced eCommerce, retail or consumer products environment.

• Amazon marketplace experience.
• Klaviyo or email marketing platform experience.
• Experience with Odoo, Linnworks or similar ERP/WMS systems.
• SQL, Python or automation experience.

• ** This is an opportunity to help grow ambitious consumer brands, take ownership of meaningful projects and play a key role in the future growth of the business.**
• ** You'll have the freedom to implement new ideas, influence commercial performance and develop your career into a senior digital leadership position.**
• ** If you're commercially minded, technically curious and eager to make a genuine impact, we'd love to hear from you.**