Strategic Partnerships Manager

Salary:Dependent on Experience

Location:Flexible:
Reigate or Manchester area

Job type:Full time

Working Pattern: 2 days per week onsite |4.5 day working week (Half day Fridays)

Infinity is a market-leading conversation intelligence and call-tracking platform working with some of the world's most well-known brands. We turn every customer conversation and the journey behind it into action that drives growth, efficiently. With annual revenue of £18m+, we are entering an ambitious new phase: establishing growth through new products, deep vertical expertise, and an activation layer that moves our customers from insight to action.

Strategic and technology partnerships are central to that plan. There's never been a better time to join Infinity.

This is a pivotal, newly-created role to lead Infinity's strategic and technology partner initiative. It is about building genuine, strategic partnerships with technology and product partners that solve real customer problems, extend our proposition, and embed Infinity deeper into the customer workflow. Partnerships are one of the core pillars of our growth strategy. They accelerate new-product revenue, underpin our Blueprint methodology, and drive the deep integration that makes Infinity the attribution and activation layer across the marketing-to-revenue journey.

You will identify, build, and ope rationalise the partnerships that make this happen.

You have worked in B2B SaaS technology and ideally in a Mar Tech environment developing strategic or technology partnerships. You understand how technology partnerships are built around customer workflows and integrations, and how to turn a partnership into a genuine, monetisable capability. You are commercially astute, customer-led, and comfortable operating across product, engineering, customer success and sales. You can articulate a value proposition to a partner's senior leadership and roll up your sleeves to ope rationalise the partnership.

This is a hands-on individual-contributor role: you are a self-starter who can define strategy and then execute it personally, delivering through influence and close collaboration across the business.

• Own Infinity's strategic and technology partner initiative. Identify, build and ope rationalise genuine, strategic partnerships (e.g. voice AI, telephony, ads ecosystem and complementary Mar Tech platforms.

• Define the partnership strategy, business model, and success criteria for each partnership; success is measured by customer workflows solved, tech integrations delivered and the revenue generated through them.

• Lead in line with our vision strategy: orchestration and activation over insight, the ads ecosystem, voice AI, cross channel messaging, and the untapped value between the customer journey and the call (and vice versa)

• Drive new-product revenue through product partnerships which we deploy into our stack and, including embedding Infinity's product into partners' propositions and monetising that route.

• Support the product roadmap by prioritising integration opportunities over a rolling 3–6 month horizon.

• Contribute to Infinity becoming a true multi-product company, partnerships that increase products per customer and support NRR.

• Support the Blueprint strategy with partnerships that enable deep integration and embed Infinity into the customer's workflow and wider Mar Tech ecosystem (CRM, booking, bidding, MAP and other systems).

• Support the verticalisation strategy with technology integrations that deepen Infinity's position in priority verticals

• Position Infinity as the attribution and activation layer across voice agents making every partner's product more provably valuable.

• Work with Product & Engineering to scope and deliver integrations, and with Customer Success to sell partnerships into the existing customer base.

• Build and maintain partner growth plans, relationships and joint go-to-market activity, from operational contacts to senior level executives.

• Build a detailed understanding of…