Ecommerce Manager (Subscriptions) THG Nutrition | Myprotein

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. "What are you waiting for?"

THG Nutrition is home to some of the world’s most trusted and best-loved wellbeing and nutrition brands, including Myprotein, the world’s largest online sports nutrition brand, alongside Myvegan, My vitamins and MP Activewear. Our brands and people exist to break boundaries — to power and empower those who want more. We move fast, challenge convention, and back ourselves to win. These values shape how we work every day.

We’re looking for a commercially minded and customer-focused Subscriptions Manager to join the Myprotein Ecommerce team. This is a key role responsible for growing and optimising our subscription proposition, helping us build stronger customer relationships, increase retention and drive sustainable recurring revenue across our digital channels. You’ll own the subscription customer journey end-to-end — from acquisition and proposition development through to onboarding, engagement, retention and reactivation.

Working closely with Ecommerce, Trading, CRM, Product, Data, Marketing and Operations teams, you’ll turn customer insight and commercial data into initiatives that deliver measurable growth.

• Own the overall subscriptions strategy and roadmap, aligned to Myprotein’s Ecommerce and commercial objectives.
• Drive subscription acquisition, conversion, retention and customer lifetime value.
• Analyse subscription performance and customer behaviour to identify opportunities for growth and optimisation.
• Develop and test propositions, pricing, promotions, benefits and customer journeys that improve subscription uptake and retention.
• Work closely with CRM and Marketing teams to develop targeted communications across the subscription lifecycle.
• Partner with Product and Technology teams to improve the subscription experience across website, app and other digital touchpoints.
• Own key subscription KPIs, including subscriber growth, conversion, churn, retention, LTV, revenue and engagement.
• Build regular performance reporting and provide clear commercial recommendations to senior stakeholders.
• Lead A/B testing and continuous optimisation of the subscription proposition and customer journey.
• Identify opportunities to reduce churn and increase customer frequency and basket value.
• Work cross-functionally with Trading, Merchandising, Customer Service, Finance, Supply Chain and Operations to ensure a seamless subscription experience.
• Keep up to date with ecommerce, loyalty and subscription trends, bringing new ideas and best practice into the business.

• Experience managing or growing a subscription, membership, loyalty or recurring-revenue proposition.
• Strong understanding of Ecommerce and digital customer journeys.
• Proven experience using data and customer insight to identify growth opportunities.
• A strong commercial understanding of acquisition, retention, churn and customer lifetime value.
• Experience working cross-functionally with Product, CRM, Marketing, Data and Trading teams.
• Excellent analytical skills and confidence working with performance data and KPIs.
• Experience developing and executing testing and optimisation programmes.
• Strong stakeholder management and communication skills.
• A proactive, hands-on approach with the ability to move quickly in a fast-paced environment.
• A genuine interest in fitness, nutrition, Ecommerce and the Myprotein customer.

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry‑leading training provider.

• 25 days annual leave plus bank…