Senior E-Commerce Trading Manager

At BEAUTY BAY, we’re all about sharing our beauty obsession with the world. We source hard-to-find brands and products you can’t find elsewhere, bringing our customers the best, first. Something we couldn’t do without our dynamic, inspiring, diverse and dedicated team.

We’re looking for an experienced Senior Trading Manager to drive the commercial performance of BEAUTY BAY across our UK and international ecommerce business.

Sitting at the heart of our Commercial function, you’ll be responsible for turning our commercial, product and marketing plans into a compelling online trading proposition that delivers against sales, conversion and margin targets.

You’ll have a strong understanding of what makes customers shop and will use data, customer behaviour and market insight to identify opportunities, make decisions at pace and continually improve performance.

This is a hands-on senior role, supported initially by one direct report and working closely with Buying, Merchandising, Marketing, Digital/Product and Finance.

• Own day-to-day ecommerce trading performance across BEAUTY BAY's UK and international markets, with accountability for delivering agreed sales, conversion and margin targets.
• Develop and execute the ecommerce trading plan, translating wider commercial objectives into clear weekly and seasonal priorities.
• Monitor performance against targets, quickly identifying risks and opportunities and implementing appropriate trading actions.
• Lead regular trading reviews, providing clear insight into performance, actions and opportunities.
• Work closely with Finance and Merchandising to support forecasting, sales phasing and commercial planning.
• Maintain a strong understanding of customer behaviour, competitor activity and market trends to identify opportunities to accelerate growth and market share.

• Own the ecommerce trading calendar, ensuring key launches, campaigns, promotions, events and seasonal moments are effectively planned and executed onsite.
• Work closely with Buying, Merchandising and Marketing to ensure the right products, brands and offers are prioritised at the right time.
• Ensure campaigns, NPD and promotional activity are brought to life effectively across the BEAUTY BAY website and app.
• React quickly to trading performance, customer demand, stock position, emerging trends and competitor activity, adjusting onsite priorities accordingly.
• Ensure the onsite proposition remains relevant, inspiring and commercially effective across key markets.

• Use customer behaviour, site performance and trading data to identify opportunities to improve conversion and the overall shopping experience.
• Identify and prioritise improvements across onsite merchandising, product discovery, search, navigation and category journeys.
• Work with Digital/Product teams to translate commercial and customer opportunities into clear requirements and priorities.
• Support a test-and-learn approach to ecommerce optimisation, using results and insight to inform future trading activity.
• Continually review the end-to-end customer journey to identify friction points and commercial opportunities.

• Maintain clear reporting across core ecommerce KPIs including sales, traffic, conversion, average order value and margin.
• Turn performance data into actionable commercial insight rather than simply reporting results.
• Understand the key drivers behind performance and communicate these clearly to stakeholders.
• Use customer, product, channel and market insight to inform trading decisions and future opportunities.

• Lead, coach and develop your direct report, setting clear priorities and creating ownership for day-to-day trading activity.
• Create an agile, commercially focused trading approach where the team can respond quickly to performance and customer demand.
• Work collaboratively with Buying, Merchandising, Marketing, Digital/Product and Finance to ensure plans are aligned and commercial opportunities are maximised.
• Build strong relationships with stakeholders, influencing priorities…