Ecommerce and Marketplace Manager

Our client is an established consumer-products business supplying household and related products to major UK and international retailers.

As part of their continued growth, they are investing in our direct-to-consumer and online marketplace channels. They are seeking an experienced, commercially minded E-commerce & Marketplace Manager to take ownership of their online trading activity and help accelerate profitable growth.

The Role

Manage day-to-day trading, product content, promotions and merchandising across the website and Shopify store.

Create and optimise product pages, collections, navigation, bundles and landing pages.

Coordinate product launches, pricing, stock visibility and promotional activity with internal teams.

Monitor website performance and resolve integration, product-feed and content issues.

Identify opportunities to improve traffic quality, conversion, average order value and customer retention.

Manage Amazon Seller Central and any ongoing Vendor Central activity.

Create and optimise listings, variations, keywords, attributes, imagery and A+ Content.

Plan, manage and optimise Amazon PPC campaigns.

Monitor account health, catalogue issues, customer feedback and marketplace compliance.

Manage promotions, pricing and stock availability while protecting margins and maintaining consistent brand presentation.

Research and assess additional marketplace opportunities where commercially appropriate.

Research keywords, competitor activity, customer search behaviour and marketplace trends.

Improve product titles, bullet points, descriptions, search terms and metadata.

Establish and maintain consistent product-content standards across all channels.

Optimise product content to improve search visibility, engagement and conversion.

Collaborate with design and product teams to develop effective imagery, video and enhanced content.

Set up, manage and develop Tik Tok Shop.

Manage product catalogues, integrations, promotions, pricing and shop health.

Develop affiliate and creator activity, including outreach, product seeding, commission structures and performance tracking.

Support campaigns, product launches and live-selling activity.

Monitor GMV, conversion, returns, affiliate contribution and profitability.

Occasional Tik Tok Live presenting would be desirable but is not essential.

Coordinate light customer-service support for website and marketplace orders.

Ensure customer questions, complaints, returns and reviews are handled accurately and promptly.

Monitor customer response times, review trends, return rates and issue resolution.

Identify recurring issues and recommend improvements to products, listings and operational processes.

Work with internal teams to ensure product content, inventory information and product claims remain accurate.

Maintain clear operating processes and documentation for each sales channel.

Commercial Reporting & Performance

Produce concise weekly and monthly reports covering sales, margin, traffic, conversion, advertising and overall channel performance.

Prepare forecasts, explain variances and recommend practical actions.

Manage channel and advertising budgets with a focus on profitable growth.

Monitor competitor pricing, rankings, promotions and product launches.

Track Tik Tok Shop GMV, conversion, affiliate contribution, campaign effectiveness and customer feedback.

Present clear, commercially focused recommendations to senior management.

Requirements:

At least 3 years’ hands-on experience in e-commerce, marketplace management or digital trading.

Strong practical experience using Shopify or a similar e-commerce platform.

Hands-on experience with Amazon Seller Central, including catalogue management, account health and operational requirements.

Proven experience improving product listings…