Loyalty Executive | Lookfantastic

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin, with a marketplace for over 1,300 third‑party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

Look fantastic’s loyalty scheme, LF Beauty Plus+, launched in October 2022 and forms a key part of the brand’s customer retention strategy. As the programme continues to grow, loyalty is a priority focus area for the business, with ongoing opportunities to develop the scheme, expand into new markets and improve the customer experience.

Reporting into the Senior Loyalty Manager, the Loyalty Executive will support the smooth day‑to‑day running of LF Beauty Plus+, helping to deliver BAU activity, monitor scheme and campaign performance, and contribute to future programme expansion, feature iteration and optimisation.

As Loyalty Executive
, you’ll:

• Build strong cross‑functional relationships and collaborate closely with trade, buying, commercial, marketing, campaign and CRM stakeholders to ensure day‑to‑day loyalty activity, BAU administration and larger campaign moments are planned and executed effectively.
• Support the Senior Loyalty Manager in project managing the planning and execution of the existing loyalty programme, while helping to identify opportunities for feature iteration, operational improvements and performance optimisation.
• Support ongoing reporting of project status, scheme performance and campaign performance against agreed KPIs, helping to turn results into clear updates and actionable recommendations for stakeholders across the business.
• Use existing data, reporting and wider market context to bring a clear point of view to loyalty conversations, working with the Senior Loyalty Manager to recommend activity that supports the growth and performance of Lookfantastics loyalty programme.
• Working with our CRM team to support loyalty promotion and transactional activity. Creating or reviewing customer communications and journeys across email and push messaging.

The Loyalty Executive will also play a key role in supporting the Senior Loyalty Manager to ensure:

• All loyalty materials are in‑line with new Look fantastic branding
• Loyalty is integrated into relevant plans and communications, with activity executed effectively.
• Scheme benefits are being consistently delivered and opportunities to improve the execution of these benefits are identified
• The customer experience is audited, reviewed and continually optimised across onsite, in‑app, CRM and offline touchpoints.
• Internationa…