Head of Marketplaces

Forward Role has partnered with a leading homeware brand, which trades through its own website and the major marketplaces. Now it needs a Head of Marketplace to lead the next stage of that growth.

• Own the marketplace strategy, with a clear channel, customer, product and investment plan tied to the wider business
• Define the role of each marketplace: proposition, range, pricing, fulfilment model and growth targets
• Assess and prioritise new marketplace opportunities on commercial potential, operational feasibility and fit
• Run the marketplace P&L, balancing revenue growth, gross margin, ad efficiency, fulfilment costs, commissions, returns and charges
• Evaluate commercial agreements, commission structures, fulfilment costs and partner terms
• Lead negotiations with marketplace partners where needed
• Lead the marketplace trading calendar across product launches, promotions and seasonal campaigns
• Make sure stock plans line up across functions so launches and promotions land on time
• Put strong governance in place across trading, content, stock, advertising, account health and customer experience

Must-Have:

• Significant senior-level experience leading marketplace, ecommerce or digital trading performance in a commercial retail business
• Proven ownership of marketplace strategy, budgets and P&L
• Deep hands-on knowledge of Amazon, including Seller Central, retail media, content, account health and operations
• A strong grasp of marketplace economics: commissions, fulfilment, advertising, returns, deductions and contribution margin
• A track record of delivering profitable growth through range, pricing, promotion, content and media

• £60k-£70k
• Hybrid working: 4 days in the office in Manchester, 1 day from home
• 25 days holiday plus bank holidays
• Your birthday off
• Staff discount