Donor Care Advisors

Responsibilities

• Engaging with Human Appeal donors
• Handling customer inquiries via telephone and email in a warm and courteous manner
• Maintaining call centre database by entering or updating information accurately
• Generating funding for Human Appeal through telephone donations
• Chasing pledges made by our donors during events
• Generating tickets sales for fundraising events
• Attending and helping out during Live TV and Radio Appeals
• Ensuring customer satisfaction levels are met
• Maximising donor retention

This is a flexible, part‑time role so would ideally suit University and College students looking to earn and gain experience around their studies.

• 4pm - 8pm weekdays
• 12pm - 6pm weekends
• Extra hours available during the week.

Human Appeal is committed to diversity, social inclusion, and gender equality/balance, and strongly encourages applications from underrepresented groups. The organisation maintains a zero‑tolerance policy toward Sexual Exploitation and Abuse and Sexual Harassment (SEA/SH), with all staff required to comply with Preventing Sexual Exploitation and Abuse and Sexual Harassment (PSEA/SH) standards and safe recruitment procedures.