Emergency Call Handler​/Incident Response Specialist

Emergency Call Handler / Incident Response Specialist

Location:

Manchester City Centre (M2)
Salary: £32,000 per annum

Contract:

Permanent | Full-time | On-site

This is a rare opportunity to move into a high-responsibility, safety-critical role at the cutting edge of transport technology.

Were recruiting for an Emergency Call Handler / Incident Response Specialist to support advanced vehicle operations in real time. You'll be the calm, decisive voice behind the scenes, helping resolve complex, fast-moving situations where safety is non-negotiable.

This role suits people from 999 / emergency services, control rooms, call handling, dispatch, or high-pressure operational environments who want something different without losing the seriousness or purpose of their work.

What you'll be doing:
Emergency Call Handler / Incident Response Specialist

* Providing real-time guidance during complex and unusual incidents

* Supporting vehicles through restricted routes, obstructions and unexpected scenarios

* Monitoring behaviour and stepping in where safety could be compromised

* Making quick, balanced decisions under pressure

* Communicating clearly during dynamic situations

* Learning from incidents to help improve future responses

What were looking for:
Emergency Call Handler / Incident Response Specialist

* Minimum 1 year experience in emergency call handling, control room, dispatch or similar

* Strong de-escalation and decision-making skills

* Calm under pressure with excellent attention to detail

* Confident communicator with a safety-first mindset

* Comfortable working with multiple systems and new technology

* Full UK driving licence with 3+ years driving experience and a clean record

* Flexibility to support a 24/7 operation, including nights and holidays

What's on offer:
Emergency Call Handler / Incident Response Specialist

* £32,000 salary

* Private medical, dental, life insurance & income protection

* Company pension

* 28 days holiday plus Birthday Leave

* Referral incentive scheme

* A genuinely meaningful role shaping the future of transport safety

Interested?
Apply now or get in touch for a confidential conversation before applying