Quality Coach: Elevate Advice Standards
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-08-07
Listing for:
Orange Recruitment
Full Time
position Listed on 2026-08-07
Job specializations:
-
Quality Assurance - QA/QC
Regulatory Compliance Specialist, QA Specialist - Analyst/Manager
Job Description & How to Apply Below
Citizens Advice Sandwell & Walsall is seeking a Quality Coach to lead quality assurance, coaching and learning across advisers and volunteers. You will monitor casework, ensure adherence to the Quality of Advice standards and funder requirements, and drive continuous improvement of service delivery.
You will provide coaching, feedback and training, analyse quality data to identify trends, and support development plans while promoting equality and a learning culture across the organisation.
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