Resident Service Associate

Resident Service Associate

Location:

Head Office - Didsbury

Salary : £31,968

Our Resident Service Associate will support the Lettings Manager in the delivery of a high quality lettings and management service to our exciting portfolio of developments offering apartments under the Rent to Buy model, focusing on resident and community wellbeing.

For over 20 years, Plumlife have been helping buyers with affordable home ownership while also providing high-quality sales and marketing, facilities management and lettings services to developers, local authorities and property companies. As well as selling hundreds of properties a year, we manage over 6,000 homes too.

As a profit-for-purpose organisation, community is at the heart of everything we do and we’re led by a purpose to help people and create great places to live.

Develop creative, innovative and effective approaches to the marketing, letting and management of the apartments, working alongside our marketing team.

Managing the day-to-day lettings on a patch of properties including but not limited to; the arranging of marketing, keeping website entries up to date, conducting viewings, key management, processing applicants through referencing and credit checks, completing the tenancy sign up including the property inventory, conducting pre and post termination inspections and processing deposits.

Keep up to date with our offer and monitor competitors offers. Being able to provide full information to a customer around our offer and commitments they must make to secure a property.

Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.

Schedule and carry out periodic property inspections, instruct associated follow up works and liaise with residents where necessary.

Ensuring defects, responsive, planned and void repairs are of a high standard, delivered well, are within budgets and in accordance with legislative requirements.

Provide general support to other areas of the team, such as chasing rent arrears, raising and approving purchase orders and contributing towards our reporting process.

To run regular resident engagement events

Carry out regular inspection of all common parts reporting any defects.

Any other duties reasonably required

• Experience of working within the Rent to Buy / Market Rent business or estate agency team
• An eye for detail, to ensure that there is a seamless customer journey, with effective communication to residents and prospective residents.
• Ability to manage time & priorities effectively whilst working between different sites.
• Effective ICT skills
• Knowledge of marketing techniques for promoting developments
• This role is subject to a basic DBS check
• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• A commitment to work in partnership with others for the benefit of Great Places
• A commitment to continuous learning and improvement
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity
• An ability to work in uncertainty.

• You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
• A willing and effective team player who is able to use their initiative, be proactive, motivated and well organised
• The ability to work to deadlines and under pressure
• A person who is prepared to be flexible and sometimes help out outside their usual role when necessary
• The ability and willingness to work weekends and evenings when required during the initial letting period is essential
• The ability to work flexibly in the evenings and weekends to meet the needs of the customer group.
• To work at our developments or from our Head Office base in Didsbury as required
• Full driving licence and use of own car

• Pension ¦ DC scheme (up to 10%…