Professional Lettings Manager

Student Cribs is the UK’s largest non-PBSA owner-operator, managing over 5300 beds across 24 university cities. PE-backed and growing, we are now expanding into professional lettings — targeting working professionals and key workers seeking high-quality accommodation.

A lettings-focused role responsible for driving occupancy across our professional portfolio. You will own the full letting cycle — from generating demand and conducting viewings through to securing tenancies and managing tenant relationships — working closely with the marketing team on channel strategy and reporting to the Head of North on performance.

• Drive occupancy across the professional portfolio, taking ownership of lettings performance from first enquiry through to signed tenancy.
• Identify and develop new letting channels employer direct, relocation agents, NHS and local authority referral schemes, and community networks briefing the marketing team for deployment.
• Manage the full viewing process, conducting accompanied viewings, following up promptly, and converting enquiries into lets at pace.
• Build and maintain relationships with local letting agents, employer HR teams, and community partners to generate a consistent pipeline of prospective tenants.
• Review and set rents competitively on every void, making data-led recommendations to the Head of North on pricing and market positioning.
• Manage tenant relationships throughout the tenancy, acting as the primary point of contact and resolving issues promptly to maintain high satisfaction and retention.
• Oversee tenancy renewals proactively, conducting rent reviews in line with market comparables and the portfolio’s rental growth target.
• Ensure council tax accounts are correctly set up and managed for each professional property, liaising with the local authority as required on any changes to occupancy.
• Work with the operations team to ensure properties are maintained to the professional lettings standard and that any issues affecting lettability are escalated and resolved quickly.
• Ensure all lettings activity is compliant with current legislation including Right to Rent and deposit protection requirements.
• Maintain accurate CRM records and submit weekly performance reports to the Head of North every Monday.

• Full time, permanent contract
• Location:
  
  Manchester
• Discretionary performance-basedbonus of up to 25%
• Hours:
  
  09:00am to 18:00 Monday to Friday
• Company phone & Laptop provided
• Full UK driving licensedesiredbut not essential