Consumer & UX Researcher Global Consumer Insights Team

Location:

United Kingdom (Full-time on-site, 5days/week) Team:
Product Innovation (UK) + Global CI & UX Insights Scope: UK + EU Research Chapter Experience

Required:

6-8 years Research Type:
Qual, Quant, Mixed Method, UX About the Role

This is not a traditional researcher role. We are looking for someone who is hungry to go beyond conducting research — someone who wants to become the consumer authority in the room. Sitting at the intersection of Product Innovation, Consumer Intelligence, and business impact, this person will act as the connective tissue between what consumers feel, need, and want, and how our products show up in their lives.

Based at our UK office (5 days on-site), you will be the primary research partner for our Product Innovation team in the UK. You will also be contributing to, and executing against, the broader EU-related research initiatives from the Global Consumer Insights (CI) and User Experience (UX) Insights team. You will be expected to own the full research cycle — from brief to boardroom — and translate findings into commercial decisions, not just decks.

This role suits someone who is 6-8 years into their research career, has made their mark, and is now ready to step up as a true consumer expert and innovation enabler.

• Serve as the go-to consumer expert for the UK Product Innovation team — proactively generating and sharing consumer understanding that shapes product strategy, not just responds to it
• Build deep, longitudinal knowledge of the consumer: their motivations, behaviours, unmet needs, cultural contexts, and life moments — so the team can make faster, smarter decisions with confidence
• Translate consumer complexity into clear, compelling commercial narratives that influence product roadmaps, feature prioritisation, and go-to-market decisions
• Develop and own a living consumer intelligence framework for the UK/EU consumer — tracking shifts in attitudes, category perceptions, and emerging needs over time

• Lead end-to-end primary research across the product development lifecycle — from early-stage discovery and ideation through to concept testing, usability evaluation, and post-launch learning
• Design and execute both qualitative and quantitative studies using a mixed-method mindset — including in-depth interviews, ethnographic and observational research, usability testing, diary studies, surveys, Max Diff, conjoint analysis, and concept testing
• Identify the most appropriate methodology for each brief, knowing when bespoke primary research is the answer and when secondary data, behavioural analytics, or rapid-turnaround DIY tools will serve better
• Manage external research partners, agencies, and suppliers — scoping briefs, overseeing quality, and ensuring on-time delivery without sacrificing insight rigour

• Execute against research briefs received from the Global CI and UX Insights leadership team, acting as the EU regional lead for relevant research initiatives and ensuring findings are representative of and relevant to EU market nuances
• Build a strong working rhythm and trust with global counterparts — being a reliable, proactive, and intellectually rigorous partner who raises the bar for the team's collective output
• Connect insights across the UK and EU landscape to identify patterns, tensions, and opportunities that global teams can act on

• Present research findings in formats that provoke action — not lengthy reports, but sharp, story-led insight presentations, workshops, and briefings designed for senior stakeholders
• Partner closely with Product Managers, Designers, and Innovation leads to embed consumer insight into every stage of the product development process, not just at the beginning and end
• Define and track the measurable business impact of research — establishing clear KPIs, building feedback loops, and demonstrating how insights translated into decisions, product changes, or commercial outcomes
• Champion consumer empathy across the wider organisation — proactively sharing insights, trends, and consumer stories to build a culture of consumer-led…